Brownhills Motorhomes Ltd, the UK's largest motorhome dealer, is seeking a Customer Service Manager to lead our service function and manage complaints and escalations. You will coordinate with internal teams and external partners to resolve disputes while protecting customer satisfaction.
The role requires strong communication, negotiation skills, and a customer-focused approach, with oversight of repair timelines and service improvements.
#J-18808-Ljbffr
Customer Escalations & Experience Leader in Nottingham employer: Brownhills Motorhomes Ltd
Brownhills Motorhomes is an exceptional employer, offering a dynamic work environment where customer service excellence is at the forefront. With a strong commitment to employee development and a culture that values teamwork and communication, we empower our staff to resolve complex customer issues effectively. Located in the heart of the UK, we provide unique opportunities for growth within the largest motorhome dealership, ensuring that every team member plays a vital role in enhancing customer satisfaction and driving service improvements.
