Brownhills Motorhomes, the UK's largest motorhome dealer, seeks an experienced Customer Service Manager to lead the customer service function, manage complex complaints, escalations, and legal correspondence. You will resolve disputes, coordinate with internal teams and external partners, and ensure regular updates during the repair process.
The role requires a strong customer service professional with excellent communication skills and thorough knowledge of the Consumer Rights Act 2015.
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Senior Complaints & Customer Experience Manager in Newark on Trent employer: Brownhills Motorhomes Ltd
Brownhills Motorhomes is an exceptional employer, offering a dynamic work environment where customer service excellence is at the forefront. With a strong commitment to employee development and a culture that values teamwork and communication, we empower our staff to resolve complex customer issues effectively. Located in the heart of the UK, we provide unique opportunities for growth within the largest motorhome dealership, ensuring that every team member plays a vital role in enhancing customer satisfaction and driving service improvements.
