At a Glance
- Tasks: Assist customers with parts inquiries and manage orders in a fast-paced environment.
- Company: Join the UK's largest Motorhome dealer with a vibrant team culture.
- Benefits: Enjoy a pension, medical insurance, life insurance, and staff discounts.
- Why this job: Be part of a dynamic team and help customers find the right parts for their adventures.
- Qualifications: Confident communicator with good IT skills and time management abilities.
- Other info: Work Monday to Friday, 8.30 am to 5.00 pm, with opportunities for growth.
The predicted salary is between 24000 - 36000 £ per year.
Brownhills Motorhomes are currently seeking a Parts Advisor; this is an exciting opportunity to join our busy team. We are the UK's largest Motorhome dealer and one stop destination for all Motorhome requirements. We sell new and used motorhomes, parts and accessories, undertake motorhome services/repairs and have an onsite cafe and leisure facilities. We employ around 200 staff at our 13 acre site.
As a part of a large team the position is fast paced and one which requires working autonomously at times. Duties include but are not limited to:
- Front of house retail parts advisor for walk in, phone, email, CMS and shared email enquiries. Generating quotations for habitation, mechanical and bodyshop parts and answering queries regarding orders.
- Creating welcoming working relationships with customers to promote reliability, responsibility and trust to retain a returning customer base.
- Using manufacturer websites to ensure correct identification of parts/communicating with manufacturers to gain part numbers, prices, availability and confirm ETA’s.
- Adding customer correspondence onto CRM system including part chases and customer updates.
- Money handling, end of day banking and taking online payments via Worldpay.
- Completion of day to day CRM diary.
- Picking, packing, invoicing and franking daily workflow using Royal Mail, FEDEX and DHL systems.
- Monthly reduction of retained and outstanding enquiries.
- ADHOC duties include; Goods inwards; helping the goods in team sign in parts from couriers, checking niche parts against FAF to confirm suitability, checking all items for damage, allocating location for goods if they are to stay in stock, posting out goods using Royal Mail, TNT and DHL systems, updating CRM with status of parts, loading delivery errors for incorrect and damaged goods.
- Receive and sign in inbound goods from external couriers.
- Allocate parts to correct job/enquiry/booking via pinewood.
- Book parts onto system and check for delivery errors within the 48 hour delivery period provided by manufacturer.
- Checking niche parts against FAF to confirm suitability.
Skills Required: Confident with a cheerful nature, punctual and have the ability to meet strict deadlines. You must have good IT skills and possess excellent communication skills. You will need to have very good time management skills, be able to follow specific instruction and manage a busy schedule.
Hours of Work: Normally Monday to Friday 8.30 am to 5.00 pm
Additional benefits to you: Pension, Medical Insurance, Life Insurance, Staff discount in our on-site Café and Accessory Shop.
Parts Advisor in Newark on Trent employer: Brownhills Motorhomes Ltd
Contact Detail:
Brownhills Motorhomes Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Advisor in Newark on Trent
✨Tip Number 1
Get to know Brownhills Motorhomes! Research the company, their values, and what makes them tick. This way, when you walk in for an interview, you can show off your knowledge and enthusiasm, making a great first impression.
✨Tip Number 2
Practice your communication skills! As a Parts Advisor, you'll be chatting with customers all day. Role-play with a friend or family member to get comfortable answering queries and generating quotations. The more you practice, the more confident you'll feel!
✨Tip Number 3
Show off your IT skills! Familiarise yourself with CRM systems and online parts databases. If you can demonstrate your tech-savviness during the interview, it’ll give you a leg up over other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Parts Advisor in Newark on Trent
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can make a big difference and help us get a feel for how you'd fit into our team.
Tailor Your Application: Make sure to tailor your application specifically for the Parts Advisor role. Highlight relevant experience and skills that match the job description. This shows us that you've done your homework and are genuinely interested in joining our busy team.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate well-structured applications that get straight to the heart of your experience and skills.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Brownhills Motorhomes Ltd
✨Know Your Parts
Familiarise yourself with common motorhome parts and accessories. Being able to discuss specific items and their functions will show your enthusiasm and knowledge about the industry, which is crucial for a Parts Advisor role.
✨Customer Service Focus
Prepare examples of how you've built relationships with customers in previous roles. Highlighting your ability to create trust and reliability will resonate well, as this is key to retaining a returning customer base.
✨Tech Savvy
Brush up on your IT skills, especially with CRM systems. Be ready to discuss how you’ve used technology to manage customer enquiries or track orders, as this will demonstrate your capability to handle the fast-paced environment.
✨Time Management Skills
Think of instances where you successfully managed multiple tasks under tight deadlines. Sharing these experiences will showcase your ability to juggle responsibilities effectively, which is essential for this busy role.
