At a Glance
- Tasks: Support fee earners with client care and billing, ensuring smooth workflow management.
- Company: Join a leading firm in Business & Professional Risk based in London.
- Benefits: Competitive salary, professional development, and a supportive team environment.
- Other info: Dynamic role with opportunities for growth in a collaborative setting.
- Why this job: Make a real difference by enhancing client relationships and delivering top-notch service.
- Qualifications: Strong organisational skills and a passion for client service.
The predicted salary is between 30000 - 40000 £ per year.
We’re looking for a Practice Assistant to join our Business & Professional Risk team in London, providing exceptional workflow management and client service support to our fee earners.
As a Practice Assistant, you’ll act as the single point of contact for fee earners within the Commercial Dispute Resolution team, taking ownership of all tasks through to completion – whether by carrying these out yourself or by managing workflow through Team Assistants and Shared Services. You’ll provide a high‑quality, comprehensive organisational service to fee earners and deliver exceptional client service at every stage.
What You’ll Be Doing
- Build strong client relationships by becoming an active part of client care – handling queries, making client‑related calls, and ensuring all correspondence is dealt with promptly and professionally.
- Provide comprehensive administrative and financial support, including managing diaries, coordinating travel and meetings, and taking responsibility for preparation and completion of complex billing to the highest standards of accuracy.
- Manage priorities and workloads to ensure deadlines are met, maintain client and matter data within case management systems, and ensure compliance with firm‑wide policies and procedures including Lexcel and Information Security.
Practice Assistant: Client Care & Billing Coordinator employer: Browne Jacobson
Join our dynamic team in London as a Practice Assistant, where you'll thrive in a supportive work culture that prioritises professional growth and exceptional client service. We offer comprehensive training, opportunities for career advancement, and a collaborative environment that values your contributions, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Practice Assistant: Client Care & Billing Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. Building relationships can open doors that job applications alone can't.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute to their client care and billing processes. This will help you stand out as a candidate who truly gets it.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to client service and workflow management. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Practice Assistant: Client Care & Billing Coordinator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Practice Assistant role. Highlight your experience in client care and administrative support, as well as any relevant skills that match what we’re looking for. This shows us you’ve done your homework and are genuinely interested!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re the perfect fit for our team. Share specific examples of how you’ve provided exceptional client service or managed complex tasks in the past. We love a good story!
Showcase Your Organisational Skills:As a Practice Assistant, organisation is key. In your application, give us a glimpse of how you manage your time and priorities. Mention any tools or methods you use to stay on top of your workload – we want to see how you keep everything running smoothly!
Apply Through Our Website:We encourage you to apply through our website for a seamless application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re tech-savvy!
How to prepare for a job interview at Browne Jacobson
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Practice Assistant. Familiarise yourself with client care, billing processes, and workflow management. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Organisational Skills
Since this role involves managing diaries and coordinating meetings, be ready to discuss your organisational strategies. Prepare examples of how you've successfully managed multiple tasks or projects in the past, highlighting your ability to prioritise and meet deadlines.
✨Demonstrate Client Care Experience
Client relationships are key in this position. Think of specific instances where you've provided exceptional client service. Be prepared to share how you handled queries or resolved issues, showcasing your communication skills and professionalism.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, expectations, and how success is measured in the role. This shows your enthusiasm and helps you assess if the company is the right fit for you.
