At a Glance
- Tasks: Support fee earners with client care and billing, ensuring smooth workflow management.
- Company: Join a leading firm in London focused on Business & Professional Risk.
- Benefits: Competitive salary, professional development, and a supportive team environment.
- Other info: Dynamic role with opportunities for growth in a collaborative setting.
- Why this job: Make a real difference by enhancing client relationships and delivering top-notch service.
- Qualifications: Strong organisational skills and a passion for client care.
The predicted salary is between 30000 - 40000 £ per year.
We’re looking for a Practice Assistant to join our Business & Professional Risk team in London, providing exceptional workflow management and client service support to our fee earners.
Role
As a Practice Assistant, you’ll act as the single point of contact for fee earners within the Commercial Dispute Resolution team, taking ownership of all tasks through to completion – whether by carrying these out yourself or by managing workflow through Team Assistants and Shared Services. You’ll provide a high‑quality, comprehensive organisational service to fee earners and deliver exceptional client service at every stage.
What You’ll Be Doing
- Build strong client relationships by becoming an active part of client care – handling queries, making client‑related calls, and ensuring all correspondence is dealt with promptly and professionally.
- Provide comprehensive administrative and financial support, including managing diaries, coordinating travel and meetings, and taking responsibility for preparation and completion of complex billing to the highest standards of accuracy.
- Manage priorities and workloads to ensure deadlines are met, maintain client and matter data within case management systems, and ensure compliance with firm‑wide policies and procedures including Lexcel and Information Security.
Practice Assistant: Client Care & Billing Coordinator in London employer: Browne Jacobson
Join our dynamic team in London as a Practice Assistant, where we prioritise exceptional client care and professional growth. Our collaborative work culture fosters strong relationships and provides ample opportunities for skill development, ensuring you thrive in your role while contributing to our commitment to excellence in client service. With a focus on employee well-being and a supportive environment, we offer a rewarding career path in the heart of one of the world's leading business hubs.
StudySmarter Expert Advice🤫
We think this is how you could land Practice Assistant: Client Care & Billing Coordinator in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. Building relationships can open doors that job applications alone can't.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute to their client care and billing processes. This will help you stand out as a candidate who truly gets it.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to client service and workflow management. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Practice Assistant: Client Care & Billing Coordinator in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Practice Assistant role. Highlight your experience in client care and administrative support, as well as any relevant skills that match what we’re looking for.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your background makes you a perfect fit for our Business & Professional Risk team.
Showcase Your Organisational Skills:Since the role involves managing workflows and priorities, be sure to mention specific examples of how you’ve successfully handled multiple tasks or projects in the past. We love seeing those organisational skills in action!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Browne Jacobson
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Practice Assistant. Familiarise yourself with client care, billing processes, and workflow management. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Organisational Skills
Since this role involves managing diaries and coordinating meetings, be ready to discuss your organisational strategies. Prepare examples of how you've successfully managed multiple tasks or projects in the past, highlighting your ability to prioritise and meet deadlines.
✨Demonstrate Client Care Experience
Client relationships are key in this position. Think of specific instances where you've provided excellent client service or resolved issues effectively. Be prepared to share these stories during the interview to illustrate your capability in building strong client relationships.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, expectations, and how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
