We're looking for a CRM Executive to play a key role in maintaining positive client relationships and ensuring the optimal functioning of our CRM system. The role As a CRM Executive, you'll work closely with our Marketing and Business Development teams, overseeing the maintenance of our CRM database, facilitating client communications, and contributing to the implementation of CRM strategies that reinforce our commitment to being a connector. Reporting to the CRM Manager, this role is significant within our Client and Marketing function and is based in Nottingham, Birmingham or Manchester. What you’ll be doing * Data management – Maintaining accurate contact and company data within the CRM system through data cleansing, best practice, and research, whilst ensuring compliance with GDPR and processing data change management (DCM) tickets in a timely manner. * Training and support – Acting as the main point of contact for CRM training and queries across all stakeholder groups, supporting the Business Development and wider Client and Marketing teams with data queries, troubleshooting issues, and keeping CRM documentation and intranet content up to date. * Process improvement and reporting – Identifying opportunities to automate and streamline CRM processes, and developing and monitoring key CRM metrics to report on system performance and the impact of CRM initiatives on business outcomes. #J-18808-Ljbffr
