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- Tasks: Welcome visitors and provide exceptional service while supporting meetings and events.
- Company: Join Browne Jacobson, a dynamic firm known for its client-focused values.
- Benefits: Gain valuable experience, training, and the opportunity to work in a vibrant environment.
- Why this job: Be the first impression of our brand and make a lasting impact on clients.
- Qualifications: Confident communicator with experience in hospitality or reception roles.
- Other info: Enjoy a supportive team atmosphere with opportunities for growth and development.
The predicted salary is between 24000 - 36000 £ per year.
We are hiring! The team are looking for an Assistant to join our Front of House team, delivering exceptional service to our clients and stakeholders. The Front of House Assistant will work within the Client & Marketing (C&M) department, which includes Business Development, Bids, Marketing, Client Relationships, Events & Front of House. The Front of House (FOH) team are frequently the first impression of the wider business and its values for stakeholders and clients alike.
What does the role actually involve?
- Meeting and greeting all visitors upon arrival, delivering exceptional client service and providing a lasting positive impression of Browne Jacobson.
- Answering queries, responding to requests and liaising with clients, stakeholders and suppliers in-person and also via email and telephone.
- Placing orders for stock, stationery and catering etc.
- Assisting with the organisation and delivery of meetings and events and preparing meeting rooms in accordance with the organisers’ requirements and in line with Browne Jacobson brand standards.
- Serving of food and beverage requirements to all meetings and events and helping to clear down afterwards.
- Ensuring all meeting equipment (AV/VC) is in working order and set up for all required meetings. Training will be given to allow you to operate our tech and be comfortable troubleshooting.
- Travelling to other client suites to work alongside other Front of House team colleagues and provide cover at other suites if needed. Travel and accommodation, if relevant, will be booked for you.
- Reporting any tasks relating to the building, cleaning and security etc. and seeing through to resolution.
- Adhering to all relevant legislation.
- Supporting the wider C&M team as and when required.
What technical skills are required for someone to be successful and enjoy the role?
- Computer literate and able to navigate different computer systems, e.g., Microsoft Office, MS Teams and Zoom and a room booking platform.
Who would be a good fit for this role?
- Confident interacting with a variety of people in-person and also via telephone.
- Experience of working in a reception, hospitality, or luxury retail environment.
- Able to apply problem solving skills on a regular basis.
Front of House Assistant - Cardiff employer: Browne Jacobson
Contact Detail:
Browne Jacobson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Assistant - Cardiff
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Browne Jacobson. Understand their values and what they stand for. This will help you tailor your responses and show that you're genuinely interested in being part of their Front of House team.
✨Tip Number 2
Practice your people skills! Since this role is all about delivering exceptional service, think of examples from your past experiences where you've gone above and beyond for clients or customers. Be ready to share these stories during your interview.
✨Tip Number 3
Dress to impress! First impressions matter, especially in a Front of House role. Make sure you look smart and professional for your interview. It shows that you take the opportunity seriously and are ready to represent the company well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation but also keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Front of House Assistant - Cardiff
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A bit of warmth and enthusiasm can go a long way in making a great first impression.
Tailor Your Application: Make sure to tailor your application to the Front of House role. Highlight any relevant experience in hospitality or client service, and don’t forget to mention your tech skills with tools like Microsoft Office and Zoom. We love seeing how you fit into our team!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points if it helps, and make sure to answer any specific questions in the job description. We appreciate straightforward communication, so don’t overcomplicate things!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Browne Jacobson
✨Know the Company Inside Out
Before your interview, take some time to research Browne Jacobson. Understand their values, recent projects, and what makes them stand out in the industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Practice Your Greeting Skills
As a Front of House Assistant, first impressions are key! Practice how you would greet visitors and handle inquiries. You might even want to role-play with a friend to get comfortable with different scenarios, ensuring you come across as confident and welcoming.
✨Familiarise Yourself with Tech
Since you'll be using various tech tools like Microsoft Office, MS Teams, and Zoom, make sure you're comfortable navigating these platforms. If possible, do a quick run-through of any AV/VC equipment you might encounter, so you can troubleshoot on the spot if needed.
✨Showcase Your Problem-Solving Skills
Think of examples from your past experiences where you've successfully solved problems, especially in a customer service context. Be ready to share these during the interview, as it will demonstrate your ability to handle challenges that may arise in the Front of House role.
