Shared Services Team Leader - INTERNAL ONLY

We're currently recruiting for a Shared Services Team Leader where if successful, you'll be responsible for managing the day-to-day operations of the Shared Services team, ensuring exceptional service delivery to all internal and external clients, and reporting any issues to the Shared Services Manager. This role sits within Legal Support Services and plays a vital part in the smooth running of the team, department, and wider firm.

What you'll be doing:

• Manage the day-to-day workload requirements within the team, anticipating and establishing resource requirements, including managing team holidays, monitoring sickness absence, and overseeing individual performance through objective setting, probation reviews, and appraisals.
• Lead and implement a continuous process improvement approach, adopting and sharing best practice, while proactively working with the Practice Support Manager and other Team Leaders on wider initiatives to achieve consistency and improve the quality and efficiency of legal support services.
• Ensure all department, team, and client-specific working practices are documented, communicated, implemented, and maintained, setting high standards and expectations and acting as a strong, positive role model and leader for the team.
• Demonstrable people management experience within a similar environment, with experience of managing administration services and resources.
• Excellent communication skills with the ability to quickly establish credible relationships at all levels, combined with the ability to problem solve, suggest and implement improvements to working practices, and adapt to change.
• Experience of document management/case management systems, along with an excellent knowledge of Word, Excel, PowerPoint, and Outlook.

Why apply for the role?

We offer a flexible and hybrid working model. Our comprehensive benefits package includes private medical insurance, pension contributions, an employee assistance programme, and a range of wellbeing initiatives. Enhanced parental leave is also available, reflecting our commitment to supporting you through every stage of your career and life. Many of our people work flexibly in some way and we're open to considering how we can accommodate flexible working arrangements alongside role requirements. If this is important to you, please talk to us about it during the recruitment process.

We celebrate diversity and welcome applicants from all backgrounds. All qualified applicants will receive consideration for employment without regard to race, colour, national origin, religion, gender, gender identity, sexual orientation, disability, social economic background or age. We're a Disability Confident Employer and will offer an interview to disabled applicants who best meet the minimum/essential criteria for the role. Take a look at our candidate interview pack for information about reasonable adjustments, what you can expect during the interview process, and guidance to help you prepare.

Please note: This vacancy is open to internal applicants only and the role will be closed at 9am on Friday 24th July, so please ensure applications are submitted before then.