Practice Assistant - Birmingham/Nottingham

Vacancy type Experienced hires

Scheme Secretarial/Administrative

Level Mid

Business area Legal Support Services

Duration Permanent

Hours Flexible

Location Nottingham, Birmingham

Reference number JP160

Job title Practice Assistant

Team Business Services

Vacancy owner Jonah Philpott

We're looking for a Practice Assistant to provide a high-quality, comprehensive workflow management and organisational service to fee earners across our Legal Support Services team.

The role

As a Practice Assistant, you'll act as the single point of contact for fee earners, taking ownership of all tasks through to completion - whether by undertaking the work yourself or managing workflow through Team Assistants and Shared Services. You'll deliver exceptional client service and play a key role in the smooth running of your group.

What you'll be doing

• Building and maintaining strong client relationships - becoming an active part in the care of clients, handling queries, managing client calls, and ensuring new prospects, clients and contacts are accurately recorded in our systems.
• Providing comprehensive administrative support to fee earners, including diary management, travel and accommodation bookings, preparation of agendas and papers, supporting business development activities such as pitches and presentations, and overseeing file opening, closing and compliance procedures.
• Assisting with financial administration, including complex billing, credit control, expenses, time allocation, disbursements, and supporting the WIP certification process, as well as managing client data rooms and ensuring accurate matter data across case and practice management systems.
• Advanced knowledge of Microsoft Office, with the confidence to use it to a high standard in a fast-paced professional environment.
• An aptitude for producing documents and client communications of the highest standard, with meticulous attention to accuracy and formatting.
• Experience of working in a legal or professional services environment is desirable, as is familiarity with document management or case management systems.

We offer a flexible and hybrid working model. Our comprehensive benefits package includes private medical insurance, pension contributions, an employee assistance programme, and a range of wellbeing initiatives. Enhanced parental leave is also available, reflecting our commitment to supporting you through every stage of your career and life.

Many of our people work flexibly in some way and we're open to considering how we can accommodate flexible working arrangements alongside role requirements. If this is important to you, please talk to us about it during the recruitment process.

We celebrate diversity and welcome applicants from all backgrounds. All qualified applicants will receive consideration for employment without regard to race, colour, national origin, religion, gender, gender identity, sexual orientation, disability, social economic background or age.

We're a Disability Confident Employer and will offer an interview to disabled applicants who best meet the minimum/essential criteria for the role.

Take a look at our candidate interview pack for information about reasonable adjustments, what you can expect during the interview process, and guidance to help you prepare.