At a Glance
- Tasks: Be the friendly face of Browne Jacobson, welcoming clients and ensuring smooth operations.
- Company: Join a dynamic team at a leading law firm in Nottingham.
- Benefits: Enjoy flexible working, private medical insurance, and a supportive environment.
- Other info: Diverse workplace with opportunities for career growth and flexible arrangements.
- Why this job: Make a lasting impression while developing your client service skills.
- Qualifications: Experience in hospitality or reception roles and strong computer skills.
The predicted salary is between 20000 - 25000 £ per year.
We're looking for a Front of House Assistant to deliver exceptional client service and be the first impression of Browne Jacobson for our clients and stakeholders.
The role:
- As a Front of House Assistant, you'll be a key member of our Client & Marketing department, working within a team that spans Business Development, Bids, Marketing, Client Relationships, Events & Front of House.
- The Front of House team are frequently the first impression of the wider business and its values for stakeholders and clients alike, making this a role where your warmth, professionalism, and attention to detail truly matter.
- Based in our Nottingham office, this is a full-time role working a typical 8-hour shift pattern (including a break) between 8am and 6pm, with occasional morning or evening cover for meetings and events within the hours of 7am–11pm.
What you'll be doing:
- Meeting and greeting all visitors upon arrival and delivering exceptional client service — acting as the face of Browne Jacobson whilst handling queries and requests in person, by telephone, and by email.
- Supporting the organisation and delivery of meetings and events, including setting up and restoring meeting rooms to brand standards, serving food and beverage requirements, and ensuring everything runs seamlessly from start to finish.
- Providing operational and technical support — ensuring AV/VC equipment is set up and in working order, placing orders for stock, stationery and catering, and reporting and resolving any building, cleaning or security issues.
- Experience of working in a reception, hospitality, or luxury retail environment.
- Strong computer literacy across platforms such as Microsoft Office, MS Teams, Zoom, and room booking systems, with the confidence to interact with a wide variety of people in person, by telephone, and by email.
- A proactive, detail-oriented approach, with the ability to organise, multi-task, and prioritise — combined with a resilient, positive outlook and a self-motivated attitude.
Why Join Us?
- We offer a flexible and hybrid working model.
- Our comprehensive benefits package includes private medical insurance, pension contributions, an employee assistance programme, and a range of wellbeing initiatives.
- Enhanced parental leave is also available, reflecting our commitment to supporting you through every stage of your career and life.
- Many of our people work flexibly in some way and we're open to considering how we can accommodate flexible working arrangements alongside role requirements.
- If this is important to you, please talk to us about it during the recruitment process.
- We celebrate diversity and welcome applicants from all backgrounds.
- All qualified applicants will receive consideration for employment without regard to race, colour, national origin, religion, gender, gender identity, sexual orientation, disability, social economic background or age.
- We're a Disability Confident Employer and will offer an interview to disabled applicants who best meet the minimum/essential criteria for the role.
Please review the full job description and if the role is of interest, and suits your specific skill set, then please apply. Or for more information, please contact recruitment@brownejacobson.com.
Front of House Assistant - Nottingham employer: Browne Jacobson LLP
Browne Jacobson LLP is an exceptional employer that prioritises employee well-being and professional growth, offering a hybrid working model that promotes work-life balance. With comprehensive benefits such as private medical insurance and enhanced parental leave, the firm fosters a collaborative culture where team members can thrive and contribute to meaningful service improvements in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Assistant - Nottingham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Browne Jacobson LLP. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Browne Jacobson LLP before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Front of House Assistant - Nottingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Browne Jacobson LLP:Your cover letter is your chance to shine! Tell us why you want to work at Browne Jacobson LLP specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Browne Jacobson LLP!
How to prepare for a job interview at Browne Jacobson LLP
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
