At a Glance
- Tasks: Manage client relationships and optimise our CRM system for better communication.
- Company: Dynamic company focused on client connections and innovative marketing strategies.
- Benefits: Flexible hybrid working, private medical insurance, and enhanced parental leave.
- Other info: Diverse workplace welcoming applicants from all backgrounds.
- Why this job: Join a team that values your input and supports your career growth.
- Qualifications: Experience with CRM systems and strong analytical skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
We're looking for a CRM Executive to play a key role in maintaining positive client relationships and ensuring the optimal functioning of our CRM system.
The role involves working closely with our Marketing and Business Development teams, overseeing the maintenance of our CRM database, facilitating client communications, and contributing to the implementation of CRM strategies that reinforce our commitment to being a connector. Reporting to the CRM Manager, this is a significant role within our Client and Marketing function, based in Nottingham, Birmingham or Manchester.
Responsibilities
- Data management – Maintaining accurate contact and company data within the CRM system through data cleansing, best practice, and research, whilst ensuring compliance with GDPR and processing data change management (DCM) tickets in a timely manner.
- Training and support – Acting as the main point of contact for CRM training and queries across all stakeholder groups, supporting the Business Development and wider Client and Marketing teams with data queries, troubleshooting issues, and keeping CRM documentation and intranet content up to date.
- Process improvement and reporting – Identifying opportunities to automate and streamline CRM processes, and developing and monitoring key CRM metrics to report on system performance and the impact of CRM initiatives on business outcomes.
Qualifications
- Proven experience with InterAction, with a track record of developing and executing CRM strategies, preferably within a legal or professional services environment.
- Strong Microsoft Office skills (Outlook, Word, Excel, PowerPoint), excellent analytical skills with an eye for detail, and strong organisation and planning skills with the ability to perform routine tasks to a consistently high standard.
- A passion for CRM and data-driven marketing, with the ability to work quickly, proactively and to targets — taking initiative, problem solving where required, and collaborating effectively across teams at all levels as well as working independently.
Benefits
We offer a flexible and hybrid working model. Our comprehensive benefits package includes private medical insurance, pension contributions, an employee assistance programme, and a range of wellbeing initiatives. Enhanced parental leave is also available, reflecting our commitment to supporting you through every stage of your career and life. Many of our people work flexibly in some way and we're open to considering how we can accommodate flexible working arrangements alongside role requirements. If this is important to you, please talk to us about it during the recruitment process.
We celebrate diversity and welcome applicants from all backgrounds. All qualified applicants will receive consideration for employment without regard to race, colour, national origin, religion, gender, gender identity, sexual orientation, disability, social economic background or age. We're a Disability Confident Employer and will offer an interview to disabled applicants who best meet the minimum/essential criteria for the role.
CRM Executive employer: Browne Jacobson LLP
As a CRM Executive at our company, you'll be part of a dynamic team that values collaboration and innovation, all while based in vibrant cities like Nottingham, Birmingham, or Manchester. We pride ourselves on offering a flexible and hybrid working model, alongside a comprehensive benefits package that includes private medical insurance and enhanced parental leave, ensuring you have the support you need throughout your career journey. Our commitment to diversity and employee growth creates an inclusive work culture where every voice is valued, making us an excellent employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land CRM Executive
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Browne Jacobson LLP. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Browne Jacobson LLP before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace CRM Executive
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Browne Jacobson LLP:Your cover letter is your chance to shine! Tell us why you want to work at Browne Jacobson LLP specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Browne Jacobson LLP!
How to prepare for a job interview at Browne Jacobson LLP
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
