Credit Controller

At Browne Jacobson, we’ve always worked across business and society, and this expertise sets us apart. Social and environmental impact are at the top of our business agenda. We champion fairness, make the complex simple and forge connections between clients to find creative solutions. This is how we improve outcomes for every person, community and business we serve.

With offices in Birmingham, Cardiff, Dublin, Exeter, London, Manchester and Nottingham, we’re a UK & I based law firm with an international reach. Our sectors include: health; real estate and construction; education; energy and infrastructure; financial services; government; insurance; manufacturing and industrials; and retail, consumer and logistics.

We nurture talent at all levels and from every background and celebrate what makes people individuals. Law needs all voices to reflect the society it serves which is why all qualified applicants will receive consideration for employment without regard to race, colour, national origin, religion, gender, gender identity, sexual orientation, disability, social economic background or age.

We’re a Disability Confident Employer and will offer an interview to disabled applicants who best meet the minimum/essential criteria for the role. Tick on the application form if you’d like to apply through the Disability Confident Interview Scheme.

We strive to create meaningful personal and professional development opportunities and offer flexible working in support of a good work-life balance. We focus on wellbeing and individuality, so that all our people can thrive.

Why is this role important and how does it fit into the team, department and wider firm?

To be a member of a team responsible for the prompt collection of overdue debts, helping to improve cash flow and restrict the firm’s exposure to bad debts.

What does the role actually involve?

• Work under direction from the Credit Control Manager.
• Use effective chasing methods for a pool of allocated clients to obtain payment of overdue debt.
• Obtain promises to pay and record and chase those promises.
• Assist in the monthly production and distribution of client statements.
• Compile client copy invoices and send out to clients.
• Maintain schedules of levels of work carried out.
• Liaise with the cashiers’ team to establish identity of unallocated cash received.
• Utilise the practice management system to update specific records on work carried out.
• Answer the team telephone calls and deal with calls appropriately.
• Process credit card payments over the telephone as and when required.
• Maintain and deal with the team joint e-mail correspondence.
• Assist in the production, distribution and logging of credit control chase letters.
• Making pre telephone calls to clients to ensure all paperwork has been received prior to debt
• Work with the legal teams to resolve any client queries within a timely manner.
• Adhere to all relevant regulatory and internal policies.
• Maintain accurate records of client data and all collections activities.

What technical skills are required for someone to be successful and enjoy the role?

• You must be IT literate and have good keyboard skills – experience of Excel and Word is essential .

Who would be a good fit for this role?

As part of the Credit Control team, you would be expected to have the following skills and experience:

• You must possess a good telephone manner.
• Must be able to prioritise own work and be a confident self-starter working with minimal supervision.
• Must be methodical and accurate and have attention to detail.

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