At a Glance
- Tasks: Act as the key link between teams and customers, ensuring clear communication and positive experiences.
- Company: Cappagh Browne, a leader in wastewater network maintenance and community support.
- Benefits: Competitive salary, supportive work environment, and opportunities for personal growth.
- Other info: Join a dynamic team focused on safety, reliability, and community engagement.
- Why this job: Make a real difference in communities while developing your customer service skills.
- Qualifications: Experience in customer service and strong communication skills required.
At Cappagh Browne, we understand that successful projects are about more than delivering infrastructure; they're about supporting the communities we serve. We're looking for a proactive and customer-focused Customer Representative & Liaison Officer to act as the key link between our operational teams, clients, and customers, ensuring clear communication, positive customer experiences, and effective resolution of enquiries throughout the lifecycle of our works.
In this role, you will engage directly with residents and businesses affected by civils and utility projects, providing timely information about upcoming works, managing customer enquiries and complaints, obtaining customer consents where required, and keeping customers informed throughout their journey. You'll build strong relationships within local communities, attend stakeholder and community meetings, work closely with operational teams to ensure accurate information is shared, and maintain detailed records of all customer interactions. You will also support site audits and customer communications to help deliver a safe, compliant, and customer-centric service.
About CBUL: Cappagh Browne Utilities Ltd is a special purpose joint venture established to deliver wastewater network maintenance and repair services for Southern Water across the South of England. We focus on keeping sewer networks operating efficiently through planned maintenance, emergency response and rehabilitation works. Our capability is underpinned by a substantial fleet of specialist vehicles including vacuum tankers, jetting units and CCTV survey equipment, supported by advanced technology for rapid diagnostics and effective solutions. With a reputation for safety, reliability and technical expertise, Cappagh Browne plays a critical role in protecting communities and maintaining essential infrastructure.
What We're Looking For:
- Experience in a customer service, customer relations, complaints handling, resident liaison, or community engagement role.
- Excellent communication and interpersonal skills, with the ability to explain technical information in a clear and simple way.
- Strong problem-solving abilities and confidence handling sensitive or challenging customer conversations.
- Experience using CRM or case management systems and maintaining accurate records.
- Good organisational skills, with the ability to manage multiple tasks and work independently.
- A professional, empathetic, and customer-focused approach.
- Strong IT skills, including experience with email, databases, and customer management systems.
- A full valid UK driving licence.
This is an opportunity to play a vital role in shaping positive customer experiences and building trust within the communities we serve. If you're passionate about helping people, enjoy working in a varied and rewarding environment, and want to make a genuine difference every day, we'd love to hear from you.
Please note that we drug and alcohol test all new starters as part of their induction, whilst also carrying out a DBS check.
Engineering with purpose.
Customer Representative and Liaison Officer in Langstone employer: Browne Construction
Enisca Browne is an excellent employer for those starting their career in Safety, Health, Environment and Quality, offering a supportive environment where apprentices can gain hands-on experience across various construction sites. With a strong commitment to employee development, the company provides opportunities for further training and qualifications upon successful completion of the apprenticeship, ensuring that you not only contribute to essential infrastructure projects but also grow professionally within a collaborative team. Located in Southern England, Enisca Browne combines a dynamic work culture with a focus on safety and operational excellence, making it an ideal place for aspiring SHEQ professionals.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Representative and Liaison Officer in Langstone
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Browne Construction. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Browne Construction before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Browne Construction:Your cover letter is your chance to shine! Tell us why you want to work at Browne Construction specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Browne Construction!
How to prepare for a job interview at Browne Construction
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
