IT Support Technician — Systems & Security Hero

Are you a hands-on IT professional who enjoys solving problems and making technology work smarter for the business? We are looking for an IT Support Technician to play a vital role in supporting and enhancing our IT infrastructure. In this role, you will help ensure the smooth, secure and efficient operation of our digital systems. You'll provide first class technical support across the organisation, maintain and improve existing systems, support IT projects, and help implement technology solutions that enable teams to work effectively. Working closely with the Head of IT, you'll contribute to strategic initiatives while also being a trusted point of contact for day-to-day technical support, system stability, cybersecurity and service delivery.

About Browne: At Browne, we are engineering with purpose. We're a leading UK contractor working in the water and civil engineering sectors, delivering projects that help improve everyday life. From building pipelines and upgrading pumping stations to maintaining reservoirs and drainage systems, we support cleaner water, stronger infrastructure and more reliable services for communities. We offer a wide range of career opportunities both on site and behind the scenes. Whether your skills are in engineering, project delivery, safety, sustainability, commercial, planning or business support, there's a place for you at Browne. We value different perspectives and experiences, and we're proud to be a Silver Award Investors in Diversity accredited employer. Our teams use smart technology and a hands‑on approach to make sure every job is delivered safely and to a high standard. We support our clients through the full life of their assets, from construction and mechanical systems to long‑term maintenance. Browne is part of Renew Holdings plc, a UK-based group of specialist engineering companies.

What We're Looking For: We're seeking a proactive, reliable and technically skilled individual who can balance hands‑on support with longer‑term improvements. You'll bring:

• Proven experience in an IT support or helpdesk role, supporting hardware, software and network environments
• Strong working knowledge of Microsoft 365, including Teams, SharePoint and security features such as Entra/Azure AD
• Experience delivering hands‑on troubleshooting and user support across multiple systems and locations
• Understanding of cybersecurity principles, identity management and data protection, with exposure to frameworks such as Cyber Essentials Plus, CIS or NIST
• Familiarity with IT service management practices (e.g. ITIL) and managing support tickets against SLAs
• Experience working with endpoint protection or MDR solutions (e.g. SentinelOne)
• Excellent communication and interpersonal skills, with the ability to support and train non‑technical users
• Strong problem‑solving skills, attention to detail and the ability to manage multiple priorities
• Relevant IT qualifications (e.g. CompTIA or Microsoft certifications); a degree in IT or a related field is desirable

Additional requirements include a valid driving licence, willingness to travel occasionally, availability to work outside standard hours when required.

Why Join Us? This is a great opportunity to join a collaborative and forward‑thinking organisation where technology plays a key role in business success. You'll have the chance to broaden your skills, contribute to meaningful projects, and make a real impact on how technology supports the organisation. If you're passionate about IT, enjoy working as part of a team, and want to grow your career in a supportive environment, we'd love to hear from you.