At a Glance
- Tasks: Support and enhance IT systems, providing top-notch technical support across the organisation.
- Company: Join a dynamic team focused on innovative technology solutions.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Opportunity to work on strategic initiatives and develop your IT career.
- Why this job: Make a real impact by ensuring smooth and secure digital operations.
- Qualifications: Experience in IT support, strong knowledge of Microsoft 365, and excellent problem-solving skills.
The predicted salary is between 30000 - 40000 £ per year.
Are you a hands‑on IT professional who enjoys solving problems and making technology work smarter for the business? We are looking for an IT Support Technician to play a vital role in supporting and enhancing our IT infrastructure. In this role, you will help ensure the smooth, secure and efficient operation of our digital systems. You'll provide first‑class technical support across the organisation, maintain and improve existing systems, support IT projects, and help implement technology solutions that enable teams to work effectively. Working closely with the Head of IT, you'll contribute to strategic initiatives while also being a trusted point of contact for day‑to‑day technical support, system stability, cybersecurity and service delivery.
We're seeking a proactive, reliable and technically skilled individual who can balance hands‑on support with longer‑term improvements. You'll bring:
- Proven experience in an IT support or helpdesk role, supporting hardware, software and network environments
- Strong working knowledge of Microsoft 365, including Teams, SharePoint and security features such as Entra/Azure AD
- Experience delivering hands‑on troubleshooting and user support across multiple systems and locations
- Understanding of cybersecurity principles, identity management and data protection, with exposure to frameworks such as Cyber Essentials Plus, CIS or NIST
- Familiarity with IT service management practices (eg ITIL) and managing support tickets against SLAs
- Experience working with endpoint protection or MDR solutions (eg SentinelOne)
- Excellent communication and interpersonal skills, with the ability to support and train non‑technical users
- Strong problem‑solving skills, attention to detail and the ability to manage multiple priorities
- Relevant IT qualifications (eg CompTIA or Microsoft certifications); a degree in IT or a related field is desirable
Additional requirements include a valid driving licence, willingness to travel occasionally, availability to work outside standard hours when required.
IT Support Technician: Keep Systems Secure & Running employer: Browne Construction
Join a dynamic and innovative team as an IT Support Technician, where your expertise will be valued in maintaining and enhancing our IT infrastructure. We pride ourselves on fostering a collaborative work culture that encourages professional growth and development, offering opportunities to engage in strategic initiatives while providing essential support across the organisation. Located in a vibrant area, we provide a supportive environment with a focus on work-life balance, ensuring you can thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician: Keep Systems Secure & Running
✨Tip Number 1
Network like a pro! Attend industry meetups or tech events to connect with other IT professionals. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your IT projects and achievements. This gives potential employers a taste of what you can do and sets you apart from the crowd.
✨Tip Number 3
Prepare for interviews by brushing up on common IT support scenarios. Practice explaining how you've solved problems in the past, especially those related to Microsoft 365 and cybersecurity principles. Confidence is key!
✨Tip Number 4
Don't forget to apply through our website! We love seeing candidates who are genuinely interested in joining our team. Plus, it makes it easier for us to keep track of your application and get back to you quickly.
We think you need these skills to ace IT Support Technician: Keep Systems Secure & Running
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in IT support and showcases your skills with Microsoft 365, cybersecurity principles, and troubleshooting. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for technology and problem-solving, and explain why you're the perfect fit for the IT Support Technician role at StudySmarter. Let us know how you can help keep our systems secure and running smoothly.
Show Off Your Certifications:If you've got relevant IT qualifications like CompTIA or Microsoft certifications, make sure to mention them! We love seeing candidates who are committed to their professional development and can bring that expertise to our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the StudySmarter family!
How to prepare for a job interview at Browne Construction
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, especially Teams and SharePoint. Be ready to discuss how you've used these tools in past roles and any security features like Entra/Azure AD that you've implemented.
✨Show Off Your Problem-Solving Skills
Prepare some examples of how you've tackled technical issues in the past. Think about specific problems you solved, the steps you took, and the outcomes. This will demonstrate your hands-on experience and ability to think on your feet.
✨Understand Cybersecurity Principles
Familiarise yourself with key cybersecurity concepts and frameworks like Cyber Essentials Plus or NIST. Be ready to explain how you've applied these principles in your previous roles to ensure system stability and data protection.
✨Communicate Clearly and Confidently
Since you'll be supporting non-technical users, practice explaining complex IT concepts in simple terms. Good communication is key, so consider role-playing with a friend to refine your approach before the interview.
