At a Glance
- Tasks: Provide top-notch IT support and enhance our digital systems for smooth operations.
- Company: Join Browne, a leading UK contractor improving everyday life through engineering.
- Benefits: Competitive salary, career growth, and a supportive team environment.
- Other info: Dynamic workplace with opportunities for hands-on learning and professional development.
- Why this job: Make a real impact on technology solutions that empower teams and communities.
- Qualifications: Experience in IT support, strong knowledge of Microsoft 365, and problem-solving skills.
Are you a hands-on IT professional who enjoys solving problems and making technology work smarter for the business? We are looking for an IT Support Technician to play a vital role in supporting and enhancing our IT infrastructure. In this role, you will help ensure the smooth, secure and efficient operation of our digital systems. You'll provide first class technical support across the organisation, maintain and improve existing systems, support IT projects, and help implement technology solutions that enable teams to work effectively. Working closely with the Head of IT, you'll contribute to strategic initiatives while also being a trusted point of contact for day-to-day technical support, system stability, cybersecurity and service delivery.
About Browne
At Browne, we are engineering with purpose. We're a leading UK contractor working in the water and civil engineering sectors, delivering projects that help improve everyday life. From building pipelines and upgrading pumping stations to maintaining reservoirs and drainage systems, we support cleaner water, stronger infrastructure and more reliable services for communities. We offer a wide range of career opportunities both on site and behind the scenes. Whether your skills are in engineering, project delivery, safety, sustainability, commercial, planning or business support, there's a place for you at Browne. We value different perspectives and experiences, and we're proud to be a Silver Award Investors in Diversity accredited employer. Our teams use smart technology and a hands-on approach to make sure every job is delivered safely and to a high standard. We support our clients through the full life of their assets, from construction and mechanical systems to long-term maintenance. Browne is part of Renew Holdings plc, a UK-based group of specialist engineering companies.
What We're Looking For
- Proven experience in an IT support or helpdesk role, supporting hardware, software and network environments.
- Strong working knowledge of Microsoft 365, including Teams, SharePoint and security features such as Entra/Azure AD.
- Experience delivering hands-on troubleshooting and user support across multiple systems and locations.
- Understanding of cybersecurity principles, identity management and data protection, with exposure to frameworks such as Cyber Essentials Plus, CIS or NIST.
- Familiarity with IT service management practices (e.g. ITIL) and managing support tickets against SLAs.
- Experience working with endpoint protection or MDR solutions (e.g. SentinelOne).
- Excellent communication and interpersonal skills, with the ability to support and train non-technical users.
- Strong problem-solving skills, attention to detail and the ability to manage multiple priorities.
- Relevant IT qualifications (e.g. CompTIA or Microsoft certifications); a degree in IT or a related field is desirable.
Additional requirements include a valid driving licence, willingness to travel occasionally, availability to work outside standard hours when required.
Why Join Us?
This is a great opportunity to join a collaborative and forward-thinking organisation where technology plays a key role in business success. You'll have the chance to broaden your skills, contribute to meaningful projects, and make a real impact on how technology supports the organisation. If you're passionate about IT, enjoy working as part of a team, and want to grow your career in a supportive environment, we'd love to hear from you. Apply now to take the next step in your IT career.
The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country.
IT Support Technician employer: Browne Construction
At Browne, we pride ourselves on being a forward-thinking employer that values collaboration and innovation in the IT sector. As an IT Support Technician, you'll be part of a dynamic team where your contributions directly enhance our technology infrastructure, ensuring smooth operations across the organisation. With a commitment to employee growth and a supportive work culture, Browne offers a unique opportunity to develop your skills while making a meaningful impact on projects that improve everyday life for communities.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend meetups, webinars, or even local tech events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your IT projects, troubleshooting successes, or any cool tech solutions you've implemented. This gives potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for those interviews! Research Browne and understand their projects and values. Be ready to discuss how your experience with Microsoft 365 and cybersecurity principles can help them enhance their IT infrastructure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the team at Browne and contributing to their mission.
We think you need these skills to ace IT Support Technician
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Support Technician role. Highlight your experience with Microsoft 365, troubleshooting skills, and any relevant IT qualifications. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT and how you can contribute to our team. Be sure to mention your hands-on approach and problem-solving skills, as these are key for us.
Showcase Your Technical Skills:In your application, don’t forget to showcase your technical skills, especially in cybersecurity and IT service management practices. We love seeing candidates who can demonstrate their knowledge of frameworks like Cyber Essentials Plus or ITIL.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Browne Construction
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, especially Teams and SharePoint. Be ready to discuss how you've used these tools in past roles and any security features like Entra/Azure AD that you've implemented.
✨Show Off Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled technical issues in the past. Think about times when you delivered hands-on troubleshooting and how you managed multiple priorities while keeping users happy.
✨Understand Cybersecurity Basics
Familiarise yourself with cybersecurity principles and frameworks like Cyber Essentials Plus or NIST. Be prepared to discuss how you've applied these principles in your previous roles to ensure system stability and data protection.
✨Communicate Like a Pro
Since you'll be supporting non-technical users, practice explaining complex IT concepts in simple terms. Highlight your excellent communication skills and any experience you've had training others or providing user support.
