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- Tasks: Lead a team to create unforgettable visitor experiences at Glendronach Distillery.
- Company: Join Brown-Forman, a premium spirits company celebrating 200 years of excellence.
- Benefits: Enjoy competitive pay, premium benefits, and a supportive work environment.
- Why this job: Be part of a dynamic team and make a real impact during our anniversary celebrations.
- Qualifications: Experience in hospitality and team leadership is essential.
- Other info: Flexible hours with opportunities for personal and professional growth.
The predicted salary is between 28800 - 43200 ÂŁ per year.
This is an exciting opportunity to join our team on a 5âmonth fixedâterm maternity cover post and be part of our 200th anniversary celebrations. You will be leading our team at Glendronach Distillery Visitor Centre, executing a range of new experiences and overseeing the dayâtoâday management of guest experience.
Responsibilities include:
- Recruits, trains, supervises and motivates team members to ensure that every visitor has a memorable experience, aligned with brand goals.
- Responsible for ongoing quality assessment and improvement in all customerâfacing areas, working with the Head of European Homeplaces to review service standards and maintain facilities.
- Develop, implement, and maintain robust Standard Operating Procedures for visitor centre operations, complying with Brown Forman quality policies, standards, and systems.
- Work with Head of European Homeplaces and Brand Team to develop tour content and brand experiences.
- Input in the development of annual operating plans and budgets and work to these throughout the year.
What You Bring To The Table:
- Experience within the hospitality or customer service alongside experience of leading a team of at least 2 direct reports.
- Ability to work independently with a demonstrated ability to prioritise and complete multiple projects within a dedicated time frame.
- Excellent communicator and interpersonal skills.
- Demonstrated ability to collaborate and work within a team environment.
- Flexible and adaptable to changing workloads including ability to work weekends and holidays.
Who We Are:
We believe great people build great brands. And we know there is Nothing Better in the Market than a career at BrownâForman. Being a part of BrownâForman means you will grow both personally and professionally. You will have the opportunity to solve problems, seize opportunities, and generate bold ideas. You will belong to a place where teamwork matters and where you are encouraged to bring your best self to work.
What We Offer:
Total Rewards at BrownâForman is designed to engage our people to ensure sustainable and profitable growth for generations to come. As a premium spirits company, we offer equitable pay structures for individual and company performance alongside a premium employee experience. We offer a range of premium benefits that reflect our company values and meet the needs of our diverse workforce.
Equality Statement:
BrownâForman Corporation is committed to equality of opportunity in all aspects of employment. It is the policy of BrownâForman Corporation to provide full and equal employment opportunities to all employees and potential employees without regard to race, color, religion, national or ethnic origin, veteran status, age, gender, gender identity or expression, sexual orientation, genetic information, physical or mental disability or any other legally protected status.
Homeplace Supervisor (Temporary) in London employer: BROWN-FORMAN
Contact Detail:
BROWN-FORMAN Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Homeplace Supervisor (Temporary) in London
â¨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
â¨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are with your responses, the more confident you'll feel during the actual interview.
â¨Tip Number 3
Donât forget to prepare some questions for them too! Asking insightful questions shows that youâre engaged and serious about the role. Plus, it gives you a chance to find out if this is the right fit for you.
â¨Tip Number 4
Apply through our website! Itâs the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us. So go ahead, hit that apply button!
We think you need these skills to ace Homeplace Supervisor (Temporary) in London
Some tips for your application đŤĄ
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about leading a team and creating memorable experiences for our visitors.
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality or customer service. Weâre looking for specific examples of how you've led teams and improved guest experiences, so donât hold back!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. Avoid jargon unless itâs relevant!
Apply Through Our Website: We encourage you to apply directly through our website. Itâs the best way to ensure your application gets to us quickly and efficiently. Plus, youâll find all the details you need right there!
How to prepare for a job interview at BROWN-FORMAN
â¨Know the Brand Inside Out
Before your interview, dive deep into Brown-Forman's history and values. Understand their commitment to quality and customer experience, especially at the Glendronach Distillery. This knowledge will help you align your answers with their brand goals.
â¨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Highlight your ability to motivate and train team members, ensuring memorable experiences for guests. Use specific scenarios that demonstrate your leadership style and results.
â¨Be Ready to Discuss SOPs
Since you'll be developing and maintaining Standard Operating Procedures, think about your previous experiences with operational processes. Be prepared to discuss how youâve implemented improvements in customer service or operational efficiency in past roles.
â¨Flexibility is Key
The job requires adaptability to changing workloads, including weekends and holidays. Be ready to share instances where you've successfully managed unexpected challenges or changes in your work environment, showcasing your flexibility and problem-solving skills.
