Senior Claims Handler

Brown & Brown Insurance are eagerly looking to recruit a Senior Claims Handler with experience of Household and/or Commercial claims to join our team. Brown & Brown claims are the in-house claims team who handle claims for the UK MGA underwriting division. The claims team handle a mixture of household, commercial and liability claims on behalf of Insurers, from first notification of loss through to settlement. This is a fantastic opportunity to join one of the UK's leading insurance businesses, with offices throughout the US & Europe. For this role we are offering a competitive salary, an excellent chance of long-term progression and hybrid working if desired (WFH Monday & Friday). Duties to be performed in the role will include: Answer inbound calls from policyholders and clients wishing to register a claim Accurately logging new claim details on the Pro-Claim system Review and assess each insurance claim in-line with client philosophies with a focus on more complex claims less experienced Claims Handlers would be confident in dealing with. Ensure claims are processed in a timely manner in accordance with KPI's Provide comprehensive verbal and written advice on all aspects of Policy Wording in relation to cover and claims. Provide advice to policy holders on their claims and the best method of settlement where appropriate Obtain relevant documentation for the assessment of the claim including photographs, third party reports, receipts/proof of purchase etc. Ensure all recovery aspects of claims are monitored and amounts due are obtained where necessary Highlight potentially fraudulent claims to the Claims Supervisor and third parties as appropriate Liaise with policyholders, clients, insurers, loss adjusters and other relevant parties to ensure good relationships are maintained Settling claims and advising policyholders of the outcome Ensure company records are maintained (using Pro-Claim or other IT platform as provided) on all claims Ensure system Tasks are completed in a timely manner Previous experience in either Household, Commercial or Liability claims is required to be considered for this vacancy. For more information please apply online or contact Dan Hurley