At a Glance
- Tasks: Provide first-line support for businesses using Acturis, resolving issues and proposing improvements.
- Company: Dynamic company with a meritocratic culture that values self-starters.
- Benefits: Negotiable salary, hybrid working, and opportunities for professional growth.
- Other info: Diverse team environment with a focus on collaboration and innovation.
- Why this job: Join a new team and make a real impact in the insurance broking sector.
- Qualifications: 2 years' experience with Acturis and strong problem-solving skills required.
The predicted salary is between 29250 - 35750 £ per year.
Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.
Location: London (hybrid working available)
Salary: negotiable
Job Purpose:
A support person with a good level of insurance and operational knowledge with a focus on Acturis to provide first line support for businesses in relation to their broking systems either by email or phone. Support the business to resolve specific issues or proactively propose further developments or changes to address common problems. Working with the Acturis Support Lead to provide effective and timely remote or on-site support for users in accordance with current priorities. Operating in a new Retail Operations team, this is an opportunity to provide essential support to the businesses across the UK delivering to the Retail Strategy and Core Values.
Responsibilities:
- To assist the Acturis Support Lead to deliver support and assistance to the business
- Liaise with third parties including Acturis to ensure issues or change requests are resolved promptly and accurately
- Work with the Acturis Support Lead and Senior Business Support Officers to facilitate configuration changes to the various Acturis environments including documentation, as well as the necessary support required for migrations.
- Provide on-site support for new groups of users of Acturis
- Working with the Acturis Support Lead to identify opportunities for improvement or change in configuration or functionality
Principal Accountabilities / Responsibilities:
- Resolution of business queries and issues
- Adherence to required SLA’s
- Adhere to Acturis Change Board controls and requirements.
- Accuracy – attention to detail – low levels of error
- New ideas proposed for improvements to processes / system use
- Work with the Acturis Training and Support Officers to ensure user resources are kept up to date.
- Support the Head of Operational Delivery to complete adhoc requirements as directed
Knowledge, Skills & Experience
Essential
- Minimum of 2 years’ hands‑on experience using Acturis in an insurance broking environment.
- Good understanding of insurance broking operations and workflows, including exposure to the UK insurance and/or Lloyd’s market.
- Strong problem‑solving skills with the ability to diagnose issues and identify appropriate solutions.
- High attention to detail and accuracy.
- Strong verbal and written communication skills, with the ability to explain system concepts clearly to users.
- Ability to manage a wide range of stakeholders and provide appropriate levels of support.
- Experience working with third‑party suppliers.
- Ability to multitask effectively in a fast‑paced operational environment.
- Proficient in Microsoft Excel, PowerPoint, and other Microsoft Office tools.
We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.
Business Support Officer in London employer: Brown & Brown
Brown & Brown is an exceptional employer, offering a dynamic work culture that prioritises employee growth and development. Located in Greater London, the company provides comprehensive benefits and fosters a collaborative environment where you can make a meaningful impact on customer experience and compliance within the retail broking sector.
StudySmarter Expert Advice🤫
We think this is how you could land Business Support Officer in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Brown & Brown. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Brown & Brown before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Business Support Officer in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Brown & Brown:Your cover letter is your chance to shine! Tell us why you want to work at Brown & Brown specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Brown & Brown!
How to prepare for a job interview at Brown & Brown
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
