At a Glance
- Tasks: Manage insurance contracts and provide top-notch customer service to clients.
- Company: A meritocratic company that values self-starters and customer commitment.
- Benefits: Negotiable salary, 25 days holiday, pension, and professional development support.
- Other info: Diverse workplace with opportunities for career growth and development.
- Why this job: Join a welcoming team and make a real impact in the insurance industry.
- Qualifications: Experience in general insurance and strong customer service skills required.
The predicted salary is between 30000 - 40000 £ per year.
Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.
We are currently looking for an experienced commercial insurance Account Handler to join the welcoming and professional team in Ipswich. The role of the Handler is an important sales and advisory position which involves offering and renewing contracts of insurance, either stand alone or as part of a portfolio, to clients within the business division. As Handler you will manage an existing book of business but will also be expected to assist with new enquiries to expand the Company’s client base and assist with achievement of the company’s new business targets. As an Account Handler you will need to deliver effective, quality advice and efficient customer service combined with a commitment to own professional development. Key will be an ability for you to work cooperatively and efficiently with all colleagues both within the Broking and Service areas to ensure effective achievement of overall objectives.
The day to day:
- Providing administrative support and servicing clients for designated Account Executives or Small Business Unit (SBU) as required in a professional, timely and efficient manner - handling quotations, new business, mid-term amendments and renewals.
- To provide excellent service to clients making sure that Treating Customers Fairly (TCF) is paramount in all dealings with customers.
- To provide customers/clients with appropriate insurance cover and advice whilst maintaining competitive premiums.
- Advising insurers in respect of all new business, amendments and renewal transactions.
- Communicating with clients and ensuring that they are fully aware of the cover provided and any gaps in cover or significant terms, conditions or exclusions.
- Liaising with clients/premium credit providers on failed instalment cases.
- Ensuring that any formal complaints or potential formal complaints are referred immediately to the Compliance Officer or a Director.
- Assist the claims department in respect of cover operative and other technical matters.
- Liaise with the claims department as required to verify loss experience at each renewal.
What’s on offer:
- A negotiable basic salary + all the normal benefits (25 days holiday + Bank Holidays, Pension, Death in Service etc.)
- Access to both Flexible benefits and our annual share save scheme (15% discount on BRO shares (post probation).
- Full support for your professional development (including fully funded qualifications).
Your Experience:
- General insurance experience either broking or underwriting.
- Ability to handle new business enquiries, renewals and mid term adjustments of insurance policies.
- Good customer service and negotiation skills.
- Effective planning, administration and organisational skills.
- Ability to work calmly under pressure.
- Excellent oral and written communication skills with the ability to professionally represent the Company.
- Ability to build successful, mutually beneficial business relationships with all stakeholders, i.e. prospects / clients / insurers / colleagues.
We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.
Account Handler in Ipswich employer: Brown & Brown
Brown & Brown is an excellent employer, offering a dynamic work environment in Warrington where you can thrive as a Commercial Account Executive. With a strong focus on employee growth and development, we provide comprehensive training and support to help you build lasting relationships with clients while enjoying competitive benefits and a collaborative culture that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Account Handler in Ipswich
✨Tip Number 1
Network like a pro! Get out there and connect with people in the insurance industry. Attend local events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Account Handler role.
✨Tip Number 2
Practice your pitch! You never know when you'll get a chance to impress someone. Prepare a quick summary of your experience and what makes you a great fit for the role. Keep it concise and engaging – you want to leave them wanting to know more!
✨Tip Number 3
Follow up after interviews! A simple thank-you email can go a long way. It shows you're genuinely interested in the position and helps keep you on their radar. Plus, it’s a great opportunity to reiterate why you’re the perfect fit for the team.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications come directly from candidates who are excited about joining us. It shows initiative and gives you a better chance of standing out in the crowd.
We think you need these skills to ace Account Handler in Ipswich
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Account Handler role. Highlight your experience in commercial insurance, customer service skills, and any relevant qualifications. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your skills align with our company culture. Remember, we love self-starters who are committed to doing what's best for customers.
Showcase Your Communication Skills:As an Account Handler, effective communication is key. In your application, demonstrate your ability to convey complex information clearly and professionally. We want to know you can represent us well with clients and insurers alike!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Brown & Brown
✨Know Your Stuff
Make sure you brush up on your commercial insurance knowledge. Understand the key concepts, terms, and processes involved in handling accounts. This will not only help you answer questions confidently but also show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since the role heavily focuses on providing excellent service, prepare examples of how you've successfully handled customer queries or complaints in the past. Highlight your ability to treat customers fairly and ensure they understand their cover.
✨Demonstrate Team Spirit
This position requires collaboration with colleagues across different departments. Be ready to discuss how you've worked effectively in a team before, and share specific instances where your teamwork led to successful outcomes.
✨Ask Thoughtful Questions
Prepare some insightful questions about the company culture, professional development opportunities, or the specifics of the role. This shows that you're not just interested in the job, but also in how you can grow within the company.
