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- Tasks: Handle commercial insurance claims from start to finish, ensuring smooth processes and client satisfaction.
- Company: Join Berkeley Insurance Group, a leader in providing expert insurance advice and exceptional customer service.
- Benefits: Enjoy a competitive salary, joint pension contributions, and increasing annual leave with service.
- Why this job: This role offers growth opportunities and the chance to work in a supportive, professional environment.
- Qualifications: Must have 2+ years of experience in commercial insurance claims handling and strong client support skills.
- Other info: Familiarity with Acturis software is a plus; be ready to engage with clients and insurers directly.
The predicted salary is between 36000 - 60000 £ per year.
Title: Commercial Claims Handler
Want to make an application Make sure your CV is up to date, then read the following job specs carefully before applying.
Location: Leicester / Birmingham
Salary: Negotiable + Benefits
Overview:
Berkeley Insurance Group (part of Brown & Brown Europe) are currently looking for an experienced Commercial Claims Handler to join the professional and welcoming team based out of either the Leicester or Birmingham office.
Berkeley Insurance Group\’s experience enables the provision of independent advice and specialist expertise in various trade sectors. The objective being to provide unbiased and informed choices, fantastic customer service and market buying power that delivers the right insurance protection.
In this role you will be responsible for handling claims from first notification through to settlement including but not limited to checking that cover applies, creating the necessary file/record and if applicable, keeping the Director/Account Executive/Handler up to date with the present position on large, complex, difficult or appropriate claims.
This is a good long term opportunity that will suit an experienced person with good cross class claims handling knowledge that is looking for the next step or to take on wider responsibilities.
The day to day:
Handle all claims allocated, including the creation of records and claim files, chasing clients and insurers for outstanding documents, chasing claims to a satisfactory conclusion, appointing Loss Adjusters/Engineers where appropriate, negotiating settlement with insurers, issuing settlement cheques for applicable claims and maintaining accurate computer records.
Produce statistics, reports and information as required by Directors/Account Executives/Handlers on claims for clients.
Establish close links with clients, Insurers, loss adjusters, engineers and other relevant parties.
Attend client meetings with Account Executives when required.
Be conversant with and adhere to the Company\’s Complaints Procedures.
Be conversant with Company Procedures Manual and the requirements of the FCA and to implement and maintain procedures as stipulated.
Ensure compliance with Health and Safety legislation and requirements and to highlight and report any relevant situations.
What\’s on offer:
Competitive/Negotiable salary package & additional benefits
Joint Pension contribution scheme
Annual leave that rises with length of service
Your Experience:
Requirement of at least 2+ years commercial insurance claims handling service.
Confident handling various client insurance claims providing support and advice throughout
Good understanding of commercial claims, products, wordings and options
Acturis insurance broking software knowledge is an advantage
Commercial Claims Handler employer: Brown & Brown
Contact Detail:
Brown & Brown Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Claims Handler
✨Tip Number 1
Familiarize yourself with the specific types of commercial claims that Berkeley Insurance Group handles. Understanding their processes and common challenges will help you demonstrate your expertise during the interview.
✨Tip Number 2
Network with current or former employees of Berkeley Insurance Group on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can be beneficial for your application.
✨Tip Number 3
Brush up on your knowledge of Acturis insurance broking software, as familiarity with this tool could set you apart from other candidates. Consider taking a short online course or tutorial to enhance your skills.
✨Tip Number 4
Prepare examples from your past experience where you've successfully handled complex claims. Being able to discuss these situations in detail will showcase your problem-solving abilities and confidence in handling various client insurance claims.
We think you need these skills to ace Commercial Claims Handler
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Commercial Claims Handler position. Understand the key responsibilities and required experience, especially the importance of handling claims from first notification to settlement.
Tailor Your CV: Customize your CV to highlight your relevant experience in commercial insurance claims handling. Emphasize your ability to manage complex claims and your familiarity with insurance products and procedures.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for the role and your understanding of the insurance industry. Mention specific experiences that demonstrate your skills in claims handling and customer service.
Highlight Relevant Skills: In your application, make sure to highlight any experience with Acturis insurance broking software, as well as your ability to negotiate settlements and maintain accurate records. These skills are crucial for the role.
How to prepare for a job interview at Brown & Brown
✨Show Your Claims Handling Expertise
Be prepared to discuss your previous experience in commercial claims handling. Highlight specific cases where you successfully managed claims from start to finish, demonstrating your knowledge of the process and your ability to negotiate settlements.
✨Understand the Company’s Values
Research Berkeley Insurance Group and understand their approach to customer service and claims management. Be ready to explain how your values align with theirs and how you can contribute to their mission of providing unbiased and informed choices.
✨Familiarize Yourself with Relevant Software
If you have experience with Acturis or similar insurance broking software, be sure to mention it during the interview. If not, take some time to learn about it beforehand, as this knowledge could set you apart from other candidates.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle complex claims. Prepare examples of challenging situations you've faced in the past and how you resolved them, focusing on your communication and negotiation skills.
