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- Tasks: Handle commercial insurance claims and provide top-notch client support.
- Company: Join a dynamic team at Brown and Brown, prioritising client care.
- Benefits: Enjoy a competitive salary, flexible benefits, and professional development opportunities.
- Why this job: Make a real difference in clients' lives while growing your career in insurance.
- Qualifications: Experience in commercial insurance claims and strong communication skills required.
- Other info: Embrace a culture of meritocracy and diversity in a supportive work environment.
The predicted salary is between 36000 - 60000 £ per year.
We’re looking to add a Commercial Insurance Claims Handler to the team in Rawdon to ensure we provide the highest level of client care should they need to make a claim. You’ll be working closely with the team and external stakeholders to ensure everyone remains fully aware of the status of the claim, where required seeking / providing additional information.
This role involves the day‑to‑day handling of a range of commercial claims, including property, motor and liability, assisting and advising clients, liaising with insurers and proactively progressing the claim through to settlement.
Built on meritocracy, our unique company culture rewards self‑strollers and those who are committed to doing what is best for our customers.
The day to day:
- Handle all claims allocated, including the creation of records and claim files.
- Chase clients and insurers for outstanding documents.
- Chase claims to a satisfactory conclusion.
- Appoint Loss Adjusters/Engineers where appropriate.
- Negotiate settlement with insurers.
- Issue settlement cheques for applicable claims.
- Maintain accurate computer records.
- Produce statistics, reports and information as required by Directors/Account Executives/Handlers on claims for clients.
- Establish close links with clients, insurers, loss adjusters, engineers and other relevant parties.
- Attend client meetings with Account Executives when required.
What’s on offer:
- An excellent working environment where looking after our clients is prioritised.
- A negotiable basic salary + all the normal benefits (Pension, Life Assurance, 25 Days Holiday + Bank Holidays).
- Flexible benefits and access to the annual company share save scheme (both post probation).
- An environment where ongoing professional development is taken seriously with ongoing training and development, coupled with access to fully funded professional qualifications (post probation).
Your Experience:
- You’ll have sound working knowledge of Commercial Insurance and policy wordings gained within a claims environment.
- Your skill set should include strong communication (written, verbal, video), negotiation, stakeholder management, influencing and IT skills coupled with the ability to empathise with clients.
- Working knowledge of relevant legislation and regulatory requirements.
- Able to utilise insurer portals and other relevant systems effectively for reporting and processing needs.
- Knowledge of Acturis or similar broking/claims systems would be highly beneficial.
We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.
Claims Handler employer: Brown & Brown
Contact Detail:
Brown & Brown Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Handler
✨Tip Number 1
Network like a pro! Reach out to people in the insurance industry, especially those who work in claims. Attend events or join online forums where you can connect with potential employers and learn more about the role.
✨Tip Number 2
Prepare for interviews by practising common questions related to claims handling. Think about your past experiences and how they relate to the skills needed for this role. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Showcase your communication skills! Whether it's through a video call or face-to-face, make sure you articulate your thoughts clearly. Remember, as a Claims Handler, you'll need to liaise with clients and insurers effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Claims Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Claims Handler role. Highlight your experience in commercial insurance and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about claims handling and how your background makes you a perfect fit for us. Keep it concise but engaging – we love a good story!
Showcase Your Communication Skills: Since strong communication is key in this role, make sure your application reflects that. Use clear and professional language, and don’t forget to proofread for any typos or errors. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Brown & Brown
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of commercial insurance claims, especially property, motor, and liability. Familiarise yourself with common policy wordings and relevant legislation so you can confidently discuss how you would handle various scenarios during the interview.
✨Showcase Your Communication Skills
Since strong communication is key in this role, practice articulating your thoughts clearly and concisely. Prepare examples of how you've effectively communicated with clients and stakeholders in the past, highlighting your ability to empathise and negotiate.
✨Demonstrate Your Problem-Solving Abilities
Be ready to discuss specific instances where you've successfully resolved claims or navigated complex situations. Think about how you proactively progressed claims to settlement and be prepared to share these success stories.
✨Familiarise Yourself with Relevant Systems
If you have experience with Acturis or similar broking/claims systems, make sure to mention it. If not, do a bit of research on these platforms so you can speak knowledgeably about how you would utilise them for reporting and processing needs.
