At a Glance
- Tasks: Support and grow our PRS and HFA membership schemes while delivering excellent customer service.
- Company: Join HFIS Limited, part of Brown & Brown, known for trusted brands.
- Benefits: Enjoy 23 days holiday, private healthcare, and professional development support.
- Other info: Relaxed work culture with opportunities for growth and diverse team.
- Why this job: Be the first point of contact and make a real impact on member experiences.
- Qualifications: Strong customer service skills and experience in a multi-channel environment preferred.
The predicted salary is between 30000 - 40000 £ per year.
What we’re looking for: Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. You are applying for a role with HFIS Limited – the group behind trusted brands such as mydeposits, Total Landlord Insurance, Property Redress, Landlord Action and Hamilton Fraser. HFIS Limited is part of Brown & Brown (Europe) Limited.
Working options: office-based with optional rotational remote working in line with divisional requirements
Working pattern: full time
Working hours: 37.5 (Monday – Friday) hours per week
Reports to: Memberships Team Lead
We’re looking for a highly organised and customer‑focused Membership Officer to join our Membership Team. In this role, you’ll play a key part in supporting and growing our PRS and HFA membership schemes, ensuring a seamless experience for both new and existing members. You’ll be the first point of contact for enquiries, managing membership applications, renewals and amendments, while delivering excellent customer service across multiple channels. You’ll also support the wider team with administrative, compliance and sales‑related tasks, helping to drive engagement and membership growth. This is a varied role suited to someone who thrives in a fast‑paced, service‑driven environment where attention to detail, strong communication skills and a proactive approach are essential.
- Customer & Member Support
- Acting as the first point of contact via phone, email and post
- Responding to membership enquiries within agreed timescales
- Processing applications, renewals, amendments, cancellations and refunds
- Managing inbound calls and maintaining accurate system notes
- Responding to compliance‑related queries (e.g. confirming membership status)
- Membership & Administration
- Supporting membership onboarding, including sending packs and follow‑ups
- Contacting lapsed or prospective members to encourage engagement
- Producing weekly reports on non‑renewals for the Compliance team
- Managing shared inboxes and directing enquiries where appropriate
- Sales & Growth
- Converting inbound enquiries into memberships
- Following up on abandoned registrations and leads
- Supporting website enquiries and maintaining prospect lists
- General Support
- Assisting with product development and service improvements
- Keeping up to date with developments in the property and PRS market
- Supporting events, trade shows and wider team activity when required
We’d like you to have:
- Strong customer service skills with a confident telephone manner
- Experience working in a multi‑channel contact centre environment
- Excellent communication skills, both written and verbal
- High attention to detail and strong organisational skills
- Ability to manage multiple tasks and prioritise effectively
- A proactive, solution‑focused mindset
- Good working knowledge of Microsoft Office (Word, Excel, PowerPoint)
- Team player who builds strong working relationships
- Experience within the property sector or private rented sector, is also beneficial but not essential
Benefits:
- 23 days holiday + UK bank holidays
- Life assurance
- Private health care for you and dependents
- Employee assistance programme, including GP line, cashback for treatments, advice line
- Season ticket loan
- Rental deposit loan
- Annual leave purchase scheme
- As part of the HFIS Group, access to discounted personal insurance is available
At HFIS we value development and progression of all our people and so we also offer financial support for studying towards professional qualifications plus study time. As a teammate you will also benefit from a wide variety of high‑quality in‑house and external training. We have a relaxed and friendly environment, and our dress code reflects this. We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.
Membership Officer (PRS & HFA) in Borehamwood employer: Brown & Brown
HFIS Limited is an exceptional employer that fosters a culture of meritocracy, rewarding self-starters and those dedicated to customer satisfaction. With a focus on employee development, we offer comprehensive benefits including private healthcare, study support for professional qualifications, and a friendly work environment that encourages growth and collaboration. Located in a vibrant area, our office-based role with optional remote working provides the perfect balance for those seeking a fulfilling career in membership services.
StudySmarter Expert Advice🤫
We think this is how you could land Membership Officer (PRS & HFA) in Borehamwood
✨Tip Number 1
Get to know the company! Research HFIS Limited and its brands like mydeposits and Total Landlord Insurance. Understanding their mission and values will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Since this role is all about supporting members, think of scenarios where you can demonstrate your problem-solving abilities and communication skills. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the company culture and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you’re proactive and serious about joining the team at HFIS Limited.
We think you need these skills to ace Membership Officer (PRS & HFA) in Borehamwood
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We love self-starters who can communicate effectively, so share examples of how you've gone above and beyond for customers in the past.
Be Organised and Detail-Oriented:Since this role requires strong organisational skills, give us a glimpse into how you manage multiple tasks. Mention any tools or methods you use to stay on top of things, as we appreciate attention to detail!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the Membership Officer role. We want to see your personality shine through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Brown & Brown
✨Know Your Customer Service Skills
Since the role is all about customer interaction, brush up on your customer service skills. Think of examples from your past experiences where you’ve gone above and beyond for a customer. Be ready to share these stories during the interview to showcase your proactive approach.
✨Familiarise Yourself with Membership Processes
Get a good grasp of what membership applications, renewals, and amendments entail. Research HFIS Limited’s membership schemes and be prepared to discuss how you would manage these processes efficiently. This shows that you’re not just interested in the role but also invested in understanding their operations.
✨Demonstrate Your Organisational Skills
The job requires strong organisational skills, so think of ways to demonstrate this. You could mention tools or methods you use to stay organised, or even share a time when your attention to detail made a difference in your work. This will help you stand out as a candidate who can thrive in a fast-paced environment.
✨Engage with the Property Sector
While experience in the property sector isn’t essential, showing an interest can set you apart. Read up on current trends in the private rented sector and be ready to discuss them. This will not only show your enthusiasm for the role but also your commitment to staying informed about the industry.
