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- Tasks: Support clients with insurance needs and maintain strong relationships.
- Company: Join a growing insurance team in Southport, dedicated to excellent customer service.
- Benefits: Enjoy a negotiable salary, 25 days holiday, pension, and professional development support.
- Why this job: Be part of an exciting growth phase and build a rewarding career.
- Qualifications: 12 months customer service experience required; insurance knowledge is a plus.
- Other info: On-site role with opportunities for product training and career advancement.
The predicted salary is between 24000 - 36000 £ per year.
Below, you will find a complete breakdown of everything required of potential candidates, as well as how to apply. Good luck.
Location: Southport (on-site)
Package: Negotiable + Benefits
This is a great opportunity to become a valued member of our Insurance team based in Southport. The main requirement for the role is to provide excellent levels of service to both new and existing customers, utilising strong customer service skills to ensure we maximise business opportunities. You will be joining us during this exciting period of growth, with a fantastic opportunity to build an excellent career here.
The Administrative Assistant will be responsible for the maintenance of our clients, ensuring that clients' amendments and renewals are completed in time, in a correct manner and are provided with all the support required to assist them in maintaining their policy.
About you:
The successful applicants should have at least 12 months customer service experience. Insurance experience is desirable, but this is not essential and product training will be provided. You'll be a good communicator and have strong numerical and verbal skills.
The day to day:
- Provide support to business clients on the most suitable levels of cover to cater for their individual insurance requirements.
- Manage and maintain relationships with existing clients to ensure a successful customer journey.
- Negotiate terms and quotations for MTA's.
- Highlight appropriate additional products which align to their needs.
- Develop strong relationships with Insurers and Underwriters, understanding appetites, classes and specific niche sectors.
What's on offer:
A negotiable basic salary + all the normal benefits (25 days holiday, + Bank holidays, Pension, DIS, Flex Benefits, company share save scheme).
A collaborative and engaging environment which is fully supportive of ongoing professional development.
Administration Assistant employer: Brown & Brown
Contact Detail:
Brown & Brown Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administration Assistant
✨Tip Number 1
Familiarise yourself with the insurance industry, even if you don't have direct experience. Understanding basic terms and concepts can help you engage in meaningful conversations during interviews and demonstrate your enthusiasm for the role.
✨Tip Number 2
Highlight your customer service skills by preparing specific examples of how you've successfully managed client relationships in the past. This will show us that you can provide the excellent service we value at StudySmarter.
✨Tip Number 3
Research our company culture and values to align your responses during any interviews. Showing that you understand and resonate with our mission can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. They can provide insights into the role and the company, which can be invaluable when preparing for your interview.
We think you need these skills to ace Administration Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially any relevant skills that align with the role of an Administration Assistant. Use specific examples to demonstrate your communication and numerical skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your understanding of the insurance industry and how your previous experience can contribute to the team's success.
Highlight Relevant Experience: In your application, emphasise any experience you have in managing client relationships or providing support in a customer-focused environment. This will show that you understand the importance of excellent service.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an Administrative Assistant.
How to prepare for a job interview at Brown & Brown
✨Showcase Your Customer Service Skills
Since the role requires strong customer service skills, be prepared to share specific examples from your past experiences. Highlight situations where you successfully resolved issues or provided exceptional service to clients.
✨Demonstrate Your Communication Abilities
Effective communication is key in this position. During the interview, practice clear and concise responses. You might also want to ask questions that show your interest in understanding client needs and how to address them.
✨Familiarise Yourself with Insurance Basics
While insurance experience isn't essential, having a basic understanding of insurance concepts can set you apart. Research common terms and practices in the industry to demonstrate your initiative and eagerness to learn.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations related to client management and support. Think through potential scenarios and how you would approach them, focusing on maintaining positive client relationships.
