Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Handle household and commercial claims from start to finish, ensuring timely processing.
- Company: Join Brown & Brown Insurance, a leading UK insurance business with global offices.
- Benefits: Enjoy a competitive salary, long-term progression, and hybrid working options.
- Why this job: Be part of a dynamic team, making a real impact in the insurance industry.
- Qualifications: Previous experience in Household, Commercial, or Liability claims is essential.
- Other info: Contact Dan Hurley for more info or apply online!
The predicted salary is between 36000 - 60000 £ per year.
Brown & Brown Insurance are eagerly looking to recruit a Senior Claims Handler with experience of Household and/or Commercial claims to join our team. Brown & Brown claims are the in-house claims team who handle claims for the UK MGA underwriting division. The claims team handle a mixture of household, commercial and liability claims on behalf of Insurers, from first notification of loss through to settlement.
This is a fantastic opportunity to join one of the UK’s leading insurance businesses, with offices throughout the US & Europe. For this role we are offering a competitive salary, an excellent chance of long-term progression and hybrid working if desired (WFH Monday & Friday).
Duties to be performed in the role will include:
- Answer inbound calls from policyholders and clients wishing to register a claim
- Accurately logging new claim details on the Pro-Claim system
- Review and assess each insurance claim in-line with client philosophies with a focus on more complex claims less experienced Claims Handlers would be confident in dealing with.
- Ensure claims are processed in a timely manner in accordance with KPI’s
- Provide comprehensive verbal and written advice on all aspects of Policy Wording in relation to cover and claims.
- Provide advice to policy holders on their claims and the best method of settlement where appropriate
- Obtain relevant documentation for the assessment of the claim including photographs, third party reports, receipts/proof of purchase etc.
- Ensure all recovery aspects of claims are monitored and amounts due are obtained where necessary
- Highlight potentially fraudulent claims to the Claims Supervisor and third parties as appropriate
- Liaise with policyholders, clients, insurers, loss adjusters and other relevant parties to ensure good relationships are maintained
- Settling claims and advising policyholders of the outcome
- Ensure company records are maintained (using Pro-Claim or other IT platform as provided) on all claims
- Ensure system Tasks are completed in a timely manner
Previous experience in either Household, Commercial or Liability claims is required to be considered for this vacancy.
For more information please apply online or contact Dan Hurley on 07919 225557.
Senior Claims Handler employer: Brown & Brown UK
Contact Detail:
Brown & Brown UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Claims Handler
✨Tip Number 1
Familiarize yourself with the Pro-Claim system, as it's crucial for logging and managing claims. If you have experience with similar systems, be ready to discuss how that knowledge can translate to this role.
✨Tip Number 2
Brush up on your knowledge of household and commercial insurance policies. Understanding the nuances of these types of claims will help you stand out during discussions about your experience.
✨Tip Number 3
Prepare examples of complex claims you've handled in the past. Being able to articulate your problem-solving skills and how you navigated challenging situations will demonstrate your capability for this senior role.
✨Tip Number 4
Highlight your communication skills, especially in dealing with policyholders and clients. Being able to convey complex information clearly is key in this position, so think of specific instances where you've excelled in this area.
We think you need these skills to ace Senior Claims Handler
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Senior Claims Handler position. Understand the key responsibilities and required experience, especially in Household and Commercial claims.
Tailor Your CV: Customize your CV to highlight relevant experience in handling claims, particularly focusing on any complex cases you've managed. Use specific examples that demonstrate your skills in logging claims, providing advice, and maintaining relationships with clients.
Craft a Compelling Cover Letter: Write a cover letter that not only expresses your enthusiasm for the role but also outlines how your previous experience aligns with the duties mentioned in the job description. Mention your familiarity with Pro-Claim or similar systems if applicable.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial in the claims handling process.
How to prepare for a job interview at Brown & Brown UK
✨Showcase Your Claims Experience
Make sure to highlight your previous experience with Household, Commercial, or Liability claims during the interview. Be prepared to discuss specific cases you've handled and the outcomes, as this will demonstrate your expertise and confidence in managing complex claims.
✨Understand the Pro-Claim System
Familiarize yourself with the Pro-Claim system or similar claims management software. Being able to discuss how you have used such systems in the past will show that you are tech-savvy and can adapt quickly to their processes.
✨Emphasize Communication Skills
Since the role involves liaising with various stakeholders, emphasize your communication skills. Prepare examples of how you've effectively communicated with policyholders, clients, and insurers to resolve claims and maintain good relationships.
✨Prepare for Scenario Questions
Expect scenario-based questions where you may need to assess a claim or handle a difficult situation. Practice articulating your thought process and decision-making skills, as this will showcase your ability to handle claims efficiently and in line with company philosophies.
