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- Tasks: Monitor and assess advisers, provide feedback, and ensure compliance with training requirements.
- Company: Join a meritocratic company that values self-starters and customer commitment.
- Benefits: Enjoy a negotiable salary, bonuses, private medical insurance, and flexible working options.
- Why this job: Be part of a supportive team focused on learning, development, and client care.
- Qualifications: Previous experience in compliance or sales quality analysis is required.
- Other info: Opportunity to study for professional qualifications with funding after probation.
The predicted salary is between 36000 - 60000 £ per year.
Built on meritocracy, our unique company culture rewards self-starters and those committed to doing what is best for our customers.
Location: Bournemouth (Remote working available if desired)
Package: £Negotiable + Benefits
Brown & Brown Employee Benefits are looking to recruit a Sales Quality Analyst to join our Compliance team. The main function of the role is to complete, record, and provide feedback to advisers regarding file reviews. You will work closely with the sales team to ensure their processes meet requirements and deliver good customer outcomes. You will also assist with monitoring employees’ adherence to training & competency requirements, provide detailed management information to the Compliance & Conduct Manager, and feedback performance to advisers.
The Rewards:
- A friendly office environment focused on learning and development, with a team dedicated to client care.
- A negotiable basic salary + Bonus, with benefits such as Pension, Group Life Assurance, Private Medical Insurance, and flexible options post-probation.
- Hybrid working options are available.
- Opportunity to study for professional qualifications, including funding, after probation.
Duties Will Include:
- Monitoring and assessing advisers through file checks and call listening, identifying training needs.
- Providing feedback and training as needed.
- Supporting the T&C scheme in collaboration with the Compliance team.
- Monitoring and reporting on the results of the PCH T&C scheme.
- Ensuring customer fair treatment and acting in their best interests at all times.
- Compiling and presenting reports, MI, and statistics to the Compliance & Conduct Manager.
- Keeping the Compliance & Conduct Manager informed about compliance performance.
- Providing clear, objective feedback, recognizing achievements, and suggesting improvements.
- Maintaining detailed records.
Previous experience in compliance, call monitoring, or sales quality analysis, preferably within insurance, is required.
For more information, please apply online or contact Dan Hurley. We are an Equal Opportunity Employer and value diversity in our team and applicants.
Sales Quality Analyst employer: Brown & Brown UK
Contact Detail:
Brown & Brown UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Quality Analyst
✨Tip Number 1
Familiarise yourself with the compliance and regulatory standards specific to the insurance industry. Understanding these will not only help you in interviews but also demonstrate your commitment to ensuring customer fair treatment.
✨Tip Number 2
Network with professionals already working in compliance or sales quality analysis roles. Engaging with them on platforms like LinkedIn can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've provided feedback or training in previous roles. Highlighting your experience in monitoring and assessing performance will show that you're ready to take on the responsibilities of this position.
✨Tip Number 4
Research StudySmarter's company culture and values. Being able to articulate how your personal values align with ours during the interview will make a strong impression and demonstrate your fit within our team.
We think you need these skills to ace Sales Quality Analyst
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Sales Quality Analyst position. Tailor your application to highlight relevant experience in compliance, call monitoring, or sales quality analysis.
Craft a Tailored CV: Ensure your CV reflects your skills and experiences that align with the role. Emphasise any previous work in compliance or training, and include specific examples of how you've contributed to improving processes or customer outcomes.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company culture. Mention how your values align with their focus on meritocracy and customer care, and provide examples of how you have successfully provided feedback and training in past roles.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application demonstrates attention to detail, which is crucial for a role focused on compliance and quality assurance.
How to prepare for a job interview at Brown & Brown UK
✨Understand the Role
Make sure you have a clear understanding of what a Sales Quality Analyst does. Familiarise yourself with the key responsibilities mentioned in the job description, such as monitoring file reviews and providing feedback to advisers.
✨Showcase Your Experience
Prepare to discuss your previous experience in compliance, call monitoring, or sales quality analysis. Be ready to provide specific examples of how you've contributed to improving processes or training needs in past roles.
✨Demonstrate Customer Focus
Since the company values customer outcomes, be prepared to discuss how you ensure fair treatment of customers. Share examples of how you've acted in the best interests of clients in your previous positions.
✨Ask Insightful Questions
Prepare thoughtful questions to ask during the interview. This could include inquiries about the team dynamics, the training and competency scheme, or how success is measured in the role. It shows your genuine interest in the position.
