At a Glance
- Tasks: Provide first-line support for businesses using Acturis, resolving issues and proposing improvements.
- Company: Join a dynamic team in a leading insurance broking environment.
- Benefits: Negotiable salary, hybrid working, and opportunities for professional growth.
- Other info: Fast-paced environment with a focus on collaboration and innovation.
- Why this job: Make a real impact by supporting businesses and enhancing their operational efficiency.
- Qualifications: 2+ years of Acturis experience and strong problem-solving skills required.
The predicted salary is between 54000 - 66000 £ per year.
Job Purpose
A support person with a good level of insurance and operational knowledge with a focus on Acturis to provide first line support for businesses in relation to their broking systems either by email or phone.
Support the business to resolve specific issues or proactively propose further developments or changes to address common problems.
Working with the Acturis Support Lead to provide effective and timely remote or on-site support for users in accordance with current priorities.
Operating in a new Retail Operations team, this is an opportunity to provide essential support to the businesses across the UK delivering to the Retail Strategy and Core Values.
Responsibilities
- To assist the Acturis Support Lead to deliver support and assistance to the business
- Liaise with third parties including Acturis to ensure issues or change requests are resolved promptly and accurately
- Work with the Acturis Support Lead and Senior Business Support Officers to facilitate configuration changes to the various Acturis environments including documentation, as well as the necessary support required for migrations.
- Provide on-site support for new groups of users of Acturis
- Working with the Acturis Support Lead to identify opportunities for improvement or change in configuration or functionality
Principal Accountabilities / Responsibilities
- Resolution of business queries and issues
- Adherence to required SLA's
- Adhere to Acturis Change Board controls and requirements.
- Accuracy – attention to detail – low levels of error
- New ideas proposed for improvements to processes / system use
- Work with the Acturis Training and Support Officers to ensure user resources are kept up to date.
- Support the Head of Operational Delivery to complete adhoc requirements as directed
- Knowledge, Skills & Experience
Essential
- Minimum of 2 years' hands‐on experience using Acturis in an insurance broking environment.
- Good understanding of insurance broking operations and workflows, including exposure to the UK insurance and/or Lloyd's market.
- Strong problem‐solving skills with the ability to diagnose issues and identify appropriate solutions.
- High attention to detail and accuracy.
- Strong verbal and written communication skills, with the ability to explain system concepts clearly to users.
- Ability to manage a wide range of stakeholders and provide appropriate levels of support.
- Experience working with third‐party suppliers.
- Ability to multitask effectively in a fast‐paced operational environment.
- Proficient in Microsoft Excel, Power Point, and other Microsoft Office tools.
Business Support Officer (Acturis) in London employer: Brown & Brown UK
Brown & Brown UK is an excellent employer, offering a supportive and dynamic work environment in Borehamwood where you can thrive as a Client Onboarding & Conversion Coordinator. With benefits such as 23 days of holiday, life assurance, and private health care, the company prioritises employee well-being and growth, making it an attractive place for those seeking meaningful and rewarding employment.
