Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage the renewal process for commercial insurance clients and ensure client satisfaction.
- Company: Dynamic insurance company based in Orpington with a focus on growth.
- Benefits: Negotiable salary, pension, holiday perks, and additional discounts.
- Why this job: Join a fast-paced team and make a real impact on client retention and service.
- Qualifications: Experience in renewals or client management, preferably in insurance.
- Other info: Opportunity for career development and coaching within a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
Talent Acquisition / Senior Recruiter – Brown & Brown Europe
Location: Orpington
Salary: Negotiable + benefits
We are looking for a Renewals Manager to support our Commercial Business division based out of the Orpington office location. The Renewals Manager will play a central role in overseeing the end-to-end renewal process for our commercial insurance clients. Working closely with account executives, underwriters, and support teams, you will ensure a seamless and efficient renewal cycle, balancing client needs with business objectives. You will need to be dynamic, organised, and results‑driven, with a proven track record in managing renewal processes and a strong focus on customer retention and satisfaction.
This role will suit someone who thrives in a structured yet fast‑paced environment, understands commercial insurance, and is passionate about delivering exceptional service while driving retention and growth.
Key Responsibilities
- Oversee and manage the renewal process for commercial insurance clients, ensuring accuracy, timeliness, and compliance.
- Coordinate with account managers, underwriters, and brokers to deliver competitive renewal terms and retain key business.
- Lead and support the renewals team, ensuring processes are followed consistently and effectively.
- Monitor client portfolios, track retention KPIs, and identify opportunities for upselling or cross‑selling additional products.
- Implement initiatives to improve client experience and streamline renewal workflows.
- Support strategic planning for renewals, including forecasting and performance analysis.
- Ensure compliance with regulatory requirements and internal quality standards.
- Provide coaching, training, and development opportunities for team members.
- Act as an escalation point for complex or high‑value renewals.
What is on offer
- Negotiable basic salary
- Wide range of additional addon benefits and discounts (Pension, Holiday etc)
What we’re Looking For
- Proven experience in a renewals, retention, or client management role, ideally within insurance or financial services.
- Strong knowledge of commercial insurance products and the renewal process.
- Exceptional organisational skills with attention to detail and accuracy.
- Excellent communication and negotiation skills, with the ability to build strong relationships.
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Customer Service, Administrative, and Business Development
Industries
- Insurance and Insurance Agencies and Brokerages
#J-18808-Ljbffr
Commercial Renewals Manager employer: Brown & Brown UK
Contact Detail:
Brown & Brown UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Renewals Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry and let them know you're on the hunt for a Commercial Renewals Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its renewal processes. Be ready to discuss how your experience aligns with their needs, especially around client retention and satisfaction. Show them you’re not just another candidate, but the perfect fit!
✨Tip Number 3
Practice your negotiation skills! As a Renewals Manager, you'll need to demonstrate your ability to secure competitive terms for clients. Role-play with a friend or mentor to build your confidence before those crucial discussions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Commercial Renewals Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Commercial Renewals Manager. Highlight your experience in managing renewal processes and customer retention, as these are key for us. Use specific examples that showcase your skills in a structured yet fast-paced environment.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about commercial insurance and how you can contribute to our team. Be sure to mention any relevant achievements and how they align with our goals at StudySmarter.
Showcase Your Communication Skills: As a Renewals Manager, strong communication is essential. In your application, demonstrate your ability to build relationships and negotiate effectively. This could be through examples of past experiences where you've successfully managed client interactions.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows your enthusiasm for joining the StudySmarter team!
How to prepare for a job interview at Brown & Brown UK
✨Know Your Stuff
Make sure you brush up on your knowledge of commercial insurance products and the renewal process. Being able to discuss specific examples from your past experience will show that you understand the role and can hit the ground running.
✨Showcase Your Organisational Skills
Prepare to demonstrate how you manage multiple tasks and priorities effectively. Bring examples of how you've successfully overseen renewal processes in the past, highlighting your attention to detail and ability to meet deadlines.
✨Build Rapport
During the interview, focus on your communication and negotiation skills. Practice building a connection with your interviewer by asking insightful questions about their team and the company culture, showing that you're genuinely interested in the role.
✨Be Results-Driven
Highlight your track record in client retention and satisfaction. Be ready to discuss specific KPIs you've monitored and how you've implemented initiatives to improve client experiences, as this aligns perfectly with what they're looking for.
