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- Tasks: Handle commercial motor claims from start to finish while keeping clients updated.
- Company: Join a leading insurance firm known for high customer satisfaction and retention.
- Benefits: Enjoy a negotiable salary, comprehensive benefits, and free on-site parking.
- Why this job: Be part of a supportive team with opportunities for career growth and professional qualifications.
- Qualifications: Minimum one year in claims handling; strong communication and negotiation skills required.
- Other info: Work Monday to Friday, 9am to 5.30pm, in a vibrant location with local amenities.
The predicted salary is between 28800 - 43200 £ per year.
We are currently looking for a Commercial Motor Claims Handler to join our professional and welcoming team in Orpington. Our Orpington location offers high quality, specialist products to Personal and Commercial clients throughout the UK. We have sustained one of the highest customer satisfaction and retention rates within the industry by focusing on the precise needs of our clients.
The position of Commercial Motor Claims Handler is a key role and requires a professional approach. You will play an integral role within the business by ensuring that claims are dealt with promptly and efficiently from first notification through to settlement, while maintaining regular contact with our clients with updates.
Working alongside like-minded and experienced insurance brokers, this is a long-term opportunity with a ‘forever company’ that will provide career progression and security.
Day to day:
- Incoming and outbound claims call handling
- Corresponding and communicating with clients and insurers
- Deal with commercial motor claims from first notification to final settlement
- Deal with any day to day claims queries and issues received through to resolution
- Monitor and maintain up to date information within the claims register
- Monitoring reserves and claims position
- Ensure a comprehensive record is constantly updated on our systems
- Liaise and work alongside the Claims Team to identify any potential problems or issues
- Maintaining day to day compliance procedures for FCA Regulation
- Maintaining a complete and comprehensive training record/log
- Sharing ideas or suggestions for business improvement with management
- Effectively managing individual and team diary
- Managing personal workflow effectively and efficiently
- Be able to advise clients about risk management and how this will benefit them in respect of claims
- Attending client meetings to review claims and discuss risk management
- Analysing data to identify trends and assist customers with claims defensibility
What’s on Offer:
- Negotiable salary
- Comprehensive benefits package (pension etc)
- Free on-site parking
- Local amenities (gym, shops, restaurants & pubs within walking distance, opposite a golf course)
- Great outside space
- Professional qualifications such as CII
- 9am to 5.30pm Mon-Friday
Your Experience:
- Minimum of 1 year relevant experience in a claims handling role
- Ability to negotiate and influence
- Effective communication skills both written and verbal
- High attention to detail
- Form and develop strong insurer and client relationships
- High level customer service skills
- Time management and organisational skills
- Decision making skills
Commercial Motor Claims Handler employer: Brown & Brown UK
Contact Detail:
Brown & Brown UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Motor Claims Handler
✨Tip Number 1
Familiarise yourself with the specific types of commercial motor claims that the company handles. Understanding the nuances of these claims will help you demonstrate your knowledge during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Network with professionals in the insurance industry, particularly those who specialise in motor claims. Engaging with them on platforms like LinkedIn can provide insights into the role and may even lead to referrals or recommendations.
✨Tip Number 3
Prepare for potential interview questions by practising your responses to scenarios involving claims handling. Think about how you would manage difficult clients or complex claims, as this will showcase your problem-solving skills and customer service abilities.
✨Tip Number 4
Research StudySmarter and its values, especially regarding customer satisfaction and retention. Being able to articulate how your personal values align with the company's mission can set you apart from other candidates.
We think you need these skills to ace Commercial Motor Claims Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in claims handling, particularly in commercial motor claims. Use specific examples to demonstrate your skills in negotiation, communication, and customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention your experience in claims handling and how it aligns with their focus on customer satisfaction and efficient claims processing.
Highlight Relevant Skills: In your application, emphasise your effective communication skills, attention to detail, and ability to manage workflows. These are crucial for the role and should be clearly articulated.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail.
How to prepare for a job interview at Brown & Brown UK
✨Showcase Your Claims Handling Experience
Make sure to highlight your relevant experience in claims handling during the interview. Be prepared to discuss specific cases you've managed, focusing on how you resolved issues and maintained client satisfaction.
✨Demonstrate Effective Communication Skills
Since the role requires strong communication with clients and insurers, practice articulating your thoughts clearly. Use examples from your past roles where effective communication led to successful outcomes.
✨Emphasise Attention to Detail
Attention to detail is crucial in claims handling. Prepare to discuss how you ensure accuracy in your work, perhaps by sharing a time when your attention to detail prevented a potential issue.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making abilities. Think of examples where you had to negotiate or influence outcomes, and be ready to explain your thought process.
