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For Companies At a Glance
- Tasks: Manage client accounts, negotiate premiums, and ensure excellent customer service.
- Company: Join Thompson Insurance, part of Brown & Brown, a supportive and growing insurance broker.
- Benefits: Enjoy a negotiable salary, pension, discounts, and holiday perks.
- Why this job: Great opportunity for growth in a dynamic team with a focus on client success.
- Qualifications: Experience in commercial insurance broking and strong communication skills required.
- Other info: Ideal for proactive individuals looking to expand their responsibilities in the insurance sector.
The predicted salary is between 36000 - 60000 £ per year.
Position – Commercial Account Handler
Location – Solihull
Salary – Negotiable + Benefits
We are currently looking for a Commercial Account Handler to join the established and welcoming broking team of Thompson Insurance (part of Brown & Brown) in Solihull.
Solihull are one of Brown & Brown’s many growing retail insurance broker locations with a strong record of providing support and success for all that join them.
The position will require servicing of client accounts (SME) within the renewals lifecycle process, including renewal administration, preparation of presentations to insurers, negotiating premiums with underwriters, processing adjustments and preparing client reports and other documentation. Experience of working as an insurance Account Handler is required and you will need to be able to demonstrate a good understanding of customer service, negotiation skills, broking and market awareness.
This is a good long term opportunity that will suit a Broker/Account Handler with good cross class commercial insurance knowledge that is looking for the next step or to take on wider responsibilities.
The day to day:
- To manage, grow and be fully responsible for an account of clients & policies
- To generate revenue and provide a professional and efficient service to all customers through the promotion and recommendation of products in accordance with customer needs and demands, whilst ensuring full FCA compliance.
- Fully analyse a client’s current insured and uninsured risks, and where any uninsured risks are identified offer appropriate products and solutions.
- Management of premium payment, finance agreements and overall credit control
- Effectively manage aged debt
- Preparation of market submissions to insurers and policy presentations to clients
- Negotiate policy terms, conditions, premium and income with both insurers and clients
- Review market results, analyse information gathered and undertake sufficient research, to make suitable insurer and product recommendations and demonstrate competency by explaining the extent of cover
- Accountability for delivering excellent customer service and retention for all customers, ensuring achievement of compliant operations with FCA rules and internal policies and procedures
- To regularly propose to clients ideas and proposals that they could follow to improve overall sales performance.
- Maintain appropriate, regular contact with existing clients, to ensure that their insurance requirements continue to be met
- Maintain a proactive approach at all times in seeking to maximise business opportunities with existing and potential new clients
- Securing cross selling business and referrals
- Provide new business quotations for all classes of general insurance on request, providing relevant advice, information and guidance
- Take instructions from new clients, ensuring cover commences at the correct time, all relevant paperwork is completed, premium is collected and relevant records and diary entries are created
- Negotiation and presentation to insurers in order to secure most appropriate cover for the client
What’s on offer:
- Negotiable salary package
- Additional benefits (e.g. Pension, Death in Service, Discounts, Holiday)
Your Experience:
- Relevant commercial insurance broking industry experience.
- Handle new business, renewals and mta’s for a range of insurance risks
- Knowledge of company industry types and operating conditions
- Ability to develop and maintain client relationships
- Excellent interpersonal, written and verbal communication skills
- Pro-active and self-motivated
- Planning and organisation skills to meet deadlines
- Attention to detail
- Co-operative and supportive team player
Commercial Account Handler employer: Brown & Brown UK
Contact Detail:
Brown & Brown UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Account Handler
✨Tip Number 1
Network with professionals in the insurance industry, especially those who work as Account Handlers or Brokers. Attend local insurance events or join relevant online forums to connect with potential colleagues and learn more about the role.
✨Tip Number 2
Familiarise yourself with the latest trends and regulations in the commercial insurance sector. This knowledge will not only help you in interviews but also demonstrate your commitment to staying updated in a rapidly changing industry.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client accounts in the past. Highlight your negotiation skills and any instances where you've improved customer satisfaction or retention rates.
✨Tip Number 4
Research Thompson Insurance and their approach to client service. Understanding their values and how they operate will allow you to tailor your conversation during the interview and show that you're genuinely interested in being part of their team.
We think you need these skills to ace Commercial Account Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in commercial insurance broking. Emphasise your skills in client relationship management, negotiation, and customer service, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the requirements mentioned in the job description. Showcase your understanding of the renewals lifecycle process and how your previous experience aligns with the responsibilities of the Commercial Account Handler position.
Highlight Relevant Skills: In your application, clearly outline your skills in managing client accounts, negotiating premiums, and preparing market submissions. Use specific examples from your past roles to demonstrate your competency in these areas.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential in the insurance industry.
How to prepare for a job interview at Brown & Brown UK
✨Showcase Your Insurance Knowledge
Make sure to brush up on your commercial insurance knowledge before the interview. Be prepared to discuss different types of insurance products and how they apply to various industries, as this will demonstrate your expertise and understanding of the role.
✨Demonstrate Your Negotiation Skills
Since the role involves negotiating premiums with underwriters, be ready to share examples of past negotiations you've successfully handled. Highlight your approach and any strategies you used to achieve favourable outcomes for clients.
✨Emphasise Customer Service Experience
The position requires excellent customer service skills, so be prepared to discuss how you've managed client relationships in the past. Share specific instances where you went above and beyond to meet a client's needs or resolve an issue.
✨Prepare Questions for the Interviewers
Having thoughtful questions ready shows your interest in the role and the company. Ask about the team dynamics, growth opportunities, or how they measure success in the position. This not only helps you gauge if it's the right fit but also leaves a positive impression.
