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For Companies At a Glance
- Tasks: Support Account Executives with client relationships and manage commercial insurance needs.
- Company: Join a welcoming team at a leading insurance brokerage in Gillingham.
- Benefits: Competitive salary, performance bonuses, healthcare options, and casual dress code.
- Why this job: Gain valuable experience in commercial insurance while building strong client relationships.
- Qualifications: 2+ years in commercial insurance, strong customer service, and negotiation skills.
- Other info: Opportunity for career growth and professional development in a dynamic environment.
The predicted salary is between 36000 - 60000 £ per year.
Overview
We are currently looking for an experienced Commercial Account Handler to join the experienced and welcoming team based out of the Gillingham (Dorset) office.
Your position as Commercial Account Handler (Broking Support) is an important role in providing technical, customer relationship and administrative support to a nominated Account Executive (AE) and the wider Team.
In this role you will be responsible for handling commercial & and more complex risks for clients across a range of industries and their cross class commercial insurance needs. You will deal with existing business and new business broking opportunities whilst also having the opportunity to visit clients. Servicing client accounts within the renewals lifecycle process, including renewal administration, preparation of presentations to insurers, negotiating premiums with underwriters, processing adjustments and preparing client reports and other documentation. Recent experience of working as an Account Handler is required and you will need to be able to demonstrate a good understanding of customer service, negotiation skills, broking and market awareness.
This is a good long term opportunity that will suit an experienced Broker/Account Handler with good cross class commercial insurance knowledge and looking for the next step or to take on wider responsibilities.
The day to day
- Work with Account Executives in achievement of their New Business and Renewal targets through proactive administration and customer support of the AE.
- Proactively support AE’s through management of their prospect pipeline, provide profiling support to AE on prospects through use of telephone, other media and by accessing information within the public domain.
- Be aware of current New Business appointments and undertake some pre visit fact finding on behalf of the AE. This will include research of Credit Safe, Google, website etc. and produce documentation in agreed format
- In advance of new business visit obtain quotations for possible up sales (e.g. Excess PL, D&O, Excess PI, Loss Recovery or Additional Services)
- Make client renewal appointments on behalf of the AE and accompany them on approximately 1 or 2 a month to enhance client relationship
- Prepare detailed Renewal Review reports on behalf of the AE and obtain current claims experience where needed
- Obtain quotations for agreed ‘up sales’ (e.g. Excess PL, D&O, Excess PI, Loss Recovery or Additional Services) and include in review document
- Broking New Business or Renewals to the market in agreement with AE strategy preparing a comprehensive and high quality business submission document.
- Deal with incoming enquiries from clients (both allocated and unallocated as required), insurers and other third parties in a professional and timely manner involving the relevant AE if necessary due to technical nature or relationship issue.
- Maintain an efficient diary system including age debtors lists, accounts queries, chasing documentation and renewal terms
- Liaise with insurers and other third parties regarding the administration of client’s insurance needs.
- Provide high level administration and customer support to another colleague on occasions, as directed by the Commercial Administration Team leader
What’s on offer
- Competitive salary package & benefits
- Salary Sacrifice options including dental and healthcare
- Discounts site for restaurants, cinema, retailers
- Cycle to work scheme
- Casual dress code in office
- Performance related bonus
- Annual leave that rises with length of service
Your Experience
- Requirement of at least 2+ years commercial insurance experience either broking or underwriting
- Ability to handle new business enquiries, renewals and midterm adjustments of various insurance policies
- Excellent understanding of Commercial Insurance products and insurance options
- Acturis insurance broking software knowledge is an advantage
- Commitment to progress towards Cert CII
Seniority level
- Associate
Employment type
- Full-time
Job function
- Administrative, Customer Service, and General Business
Industries
- Insurance and Insurance Agencies and Brokerages
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Commercial Account Handler employer: Brown & Brown UK
Contact Detail:
Brown & Brown UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Account Handler
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry and let them know you're on the lookout for a Commercial Account Handler role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your commercial insurance knowledge. Be ready to discuss specific products and your experience with handling complex risks. Show us that you’re not just a candidate, but the right fit for the team!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, send a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website for the best chance at landing that Commercial Account Handler position. We love seeing applications directly from motivated candidates like you, so don’t hesitate to hit that apply button!
We think you need these skills to ace Commercial Account Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Commercial Account Handler role. Highlight your relevant experience in commercial insurance, broking, and customer service. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Share specific examples of your past successes in handling commercial risks and building client relationships.
Showcase Your Technical Skills: Don’t forget to mention any technical skills you have, especially if you’re familiar with Acturis or other broking software. We love candidates who can hit the ground running, so let us know what tools you’re comfortable using!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and we’ll be able to review your application quickly. Plus, it shows you’re serious about joining our awesome team!
How to prepare for a job interview at Brown & Brown UK
✨Know Your Stuff
Make sure you brush up on your commercial insurance knowledge. Understand the different products and policies, especially those relevant to the role. Being able to discuss specific examples of how you've handled complex risks in the past will show you're the right fit.
✨Showcase Your Customer Service Skills
This role is all about building relationships, so be ready to share examples of how you've provided excellent customer service. Think about times when you went above and beyond for a client or resolved a tricky situation effectively.
✨Prepare for Negotiation Scenarios
Since negotiation with underwriters is key, practice discussing how you would approach negotiations. Bring examples of past experiences where you successfully negotiated premiums or terms, and be prepared to discuss your strategies.
✨Research the Company and Its Clients
Before the interview, do some homework on the company and its client base. Understanding their market position and recent news can help you tailor your answers and demonstrate your genuine interest in the role and the organisation.
