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For Companies At a Glance
- Tasks: Handle commercial claims, assist clients, and negotiate settlements with insurers.
- Company: Join Marshall Wooldridge, a company dedicated to exceptional client care.
- Benefits: Enjoy a negotiable salary, 25 days holiday, and flexible benefits.
- Why this job: Great opportunity for growth in a supportive environment focused on professional development.
- Qualifications: Experience in commercial insurance and strong communication skills are essential.
- Other info: Access to fully funded professional qualifications after probation.
The predicted salary is between 36000 - 60000 £ per year.
Brown & Brown Insurance are eagerly looking to recruit a Claims Handler with experience of Household and/or Commercial claims to join our team. Brown & Brown claims are the in-house claims team who handle claims for the UK MGA underwriting division. The claims team handle a mixture of household, commercial and liability claims on behalf of Insurers, from first notification of loss through to settlement.
This is a fantastic opportunity to join one of the UK’s leading insurance businesses, with offices throughout the US & Europe. For this role we are offering a competitive salary, an excellent chance of long-term progression and hybrid working if desired (WFH Monday & Friday).
Duties to be performed in the role will include:
- Answer inbound calls from policyholders and clients wishing to register a claim
- Accurately logging new claim details on the Pro-Claim system
- Review and assess each insurance claim in-line with client philosophies with a focus on more complex claims less experienced Claims Handlers would be confident in dealing with.
- Ensure claims are processed in a timely manner in accordance with KPI’s
- Provide comprehensive verbal and written advice on all aspects of Policy Wording in relation to cover and claims.
- Provide advice to policy holders on their claims and the best method of settlement where appropriate
- Obtain relevant documentation for the assessment of the claim including photographs, third party reports, receipts/proof of purchase etc.
- Ensure all recovery aspects of claims are monitored and amounts due are obtained where necessary
- Highlight potentially fraudulent claims to the Claims Supervisor and third parties as appropriate
- Liaise with policyholders, clients, insurers, loss adjusters and other relevant parties to ensure good relationships are maintained
- Settling claims and advising policyholders of the outcome
- Ensure company records are maintained (using Pro-Claim or other IT platform as provided) on all claims
- Ensure system Tasks are completed in a timely manner
Previous experience in either Household, Commercial or Liability claims is required to be considered for this vacancy.
For more information please apply online or contact Dan Hurley on 07919 225557.
Claims Handler employer: Brown & Brown UK
Contact Detail:
Brown & Brown UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Handler
✨Tip Number 1
Familiarize yourself with the specific types of commercial claims mentioned in the job description, such as property, motor, and liability claims. Understanding these areas will help you speak confidently about your knowledge during the interview.
✨Tip Number 2
Network with professionals in the insurance industry, especially those who work in claims handling. This can provide you with insights into the role and may even lead to referrals that can boost your chances of landing the job.
✨Tip Number 3
Prepare to discuss your experience with client communication and negotiation skills. Think of specific examples where you've successfully managed client relationships or resolved disputes, as these are crucial for the role.
✨Tip Number 4
Research Marshall Wooldridge and their approach to client care. Being able to articulate how your values align with theirs during the interview can demonstrate your genuine interest in the position and the company.
We think you need these skills to ace Claims Handler
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Commercial Claims Handler. Familiarize yourself with the types of claims you'll be handling, such as property, motor, and liability claims.
Tailor Your CV: Highlight your relevant experience in claims handling or any related fields. Emphasize your communication skills, negotiation abilities, and familiarity with commercial insurance policies.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and how your background aligns with the company's needs. Mention specific experiences that demonstrate your ability to manage claims effectively and build client relationships.
Showcase Your Skills: During the application process, make sure to showcase your IT skills and your ability to use insurer portals. Provide examples of how you've successfully managed claims or communicated with clients in previous roles.
How to prepare for a job interview at Brown & Brown UK
✨Show Your Knowledge of Commercial Insurance
Make sure to brush up on your understanding of commercial insurance and policy wordings. Be prepared to discuss specific examples from your experience that demonstrate your knowledge and how it applies to the role.
✨Demonstrate Strong Communication Skills
Since this role requires excellent communication, practice articulating your thoughts clearly. Use examples to showcase your verbal and written communication skills, especially in scenarios where you had to negotiate or influence stakeholders.
✨Prepare for Client Interaction Scenarios
Think about past experiences where you handled client claims. Be ready to discuss how you managed those situations, including any challenges you faced and how you built relationships with clients and insurers.
✨Familiarize Yourself with Claims Procedures
Review general claims procedures and the processes of various insurers. Being able to explain these procedures during the interview will show that you are proactive and knowledgeable about managing claims effectively.
