At a Glance
- Tasks: Provide first-line support for Acturis, resolving queries and improving system functionality.
- Company: Dynamic insurance company with a meritocratic culture that values self-starters.
- Benefits: Negotiable salary, hybrid working, and opportunities for professional growth.
- Other info: Diverse team culture with a focus on collaboration and innovation.
- Why this job: Join a team where your ideas can drive real improvements in a fast-paced environment.
- Qualifications: 2+ years of Acturis experience and strong problem-solving skills required.
The predicted salary is between 30000 - 40000 € per year.
Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.
Job Purpose
The Acturis Support Officer is responsible for providing first‑line functional and system support for Acturis to the business, via phone and email. The role requires a strong understanding of insurance operations and Acturis functionality to resolve user issues, support system configuration changes, and proactively identify opportunities for improvement. Working closely with the Acturis Support Lead and wider Retail Operations team, the postholder will provide effective, timely remote and on‑site support, helping to ensure Acturis is used consistently, efficiently, and in line with governance controls across the business.
Key Responsibilities
- Provide first‑line Acturis support to the business, responding to queries and issues via phone and email.
- Assist the Acturis Support Lead in delivering a high‑quality support service aligned to business priorities and SLAs.
- Liaise with third‑party suppliers, including Acturis, to ensure incidents, defects, and change requests are progressed and resolved accurately and in a timely manner.
- Support configuration changes across Acturis environments, including documentation and system updates, working closely with Senior Business Support Officers.
- Provide on‑site Acturis support for new user groups, acquisitions, or migrations as required.
- Assist with system migrations and onboarding activity where applicable.
- Proactively identify opportunities to improve Acturis configuration, functionality, or ways of working, and feed these into the Acturis change and governance process.
Principal Accountabilities
- Timely and accurate resolution of Acturis‑related business queries and issues.
- Adherence to agreed service levels and operational priorities.
- Compliance with Acturis Change Board controls, governance, and documentation standards.
- High levels of accuracy and attention to detail, with minimal errors.
- Contribution of new ideas to improve system use, processes, and user experience.
- Work with Acturis Training and Support Officers to ensure user guidance and training materials remain current and accurate.
- Provide ad‑hoc support to the Head of Operational Delivery as required.
Essential Knowledge, Skills & Experience
- Minimum of 2 years’ hands‑on experience using Acturis in an insurance broking environment.
- Good understanding of insurance broking operations and workflows, including exposure to the UK insurance and/or Lloyd’s market.
- Strong problem‑solving skills with the ability to diagnose issues and identify appropriate solutions.
- High attention to detail and accuracy.
- Strong verbal and written communication skills, with the ability to explain system concepts clearly to users.
- Ability to manage a wide range of stakeholders and provide appropriate levels of support.
- Experience working with third‑party suppliers.
- Ability to multitask effectively in a fast‑paced operational environment.
- Proficient in Microsoft Excel, PowerPoint, and other Microsoft Office tools.
Desirable
- Experience supporting system configuration changes or system migrations.
- Exposure to change governance processes within an insurance or financial services environment.
- Experience supporting users across multiple sites or business units.
- Experience using and working with IT / service management ticketing systems (e.g. for logging, prioritising, and tracking support requests).
We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.
Business Support Officer employer: Brown & Brown UK
As a Business Support Officer at our London location, you will thrive in a meritocratic environment that values self-starters and prioritises customer satisfaction. Our hybrid working model promotes a healthy work-life balance, while our commitment to employee growth ensures you have access to ongoing training and development opportunities. Join us to be part of a diverse team that encourages innovation and collaboration, making a meaningful impact in the insurance sector.
StudySmarter Expert Advice🤫
We think this is how you could land Business Support Officer
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry and let them know you're on the lookout for a Business Support Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your Acturis knowledge. Make sure you can confidently discuss how you've used it in past roles and be ready to share examples of how you've solved problems or improved processes. We want to see that you can hit the ground running!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Apply through our website for the best chance at landing that Business Support Officer position. We love seeing applications directly from candidates who are genuinely interested in joining our team. So, get your application in and show us what you've got!
We think you need these skills to ace Business Support Officer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Business Support Officer. Highlight your experience with Acturis and insurance operations, and don’t forget to showcase those problem-solving skills we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your background makes you a perfect fit. Keep it concise but impactful – we want to see your personality!
Showcase Your Communication Skills:Since this role involves a lot of interaction with users and stakeholders, make sure your written application reflects your strong communication skills. Clear, professional language will go a long way in making a great impression.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Brown & Brown UK
✨Know Your Acturis Inside Out
Make sure you have a solid understanding of Acturis and its functionalities. Brush up on your knowledge of insurance operations and be ready to discuss how you've used Acturis in past roles. This will show that you're not just familiar with the system, but that you can also provide valuable insights into its use.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled issues in previous roles, especially those related to Acturis or similar systems. Be ready to explain your thought process and the steps you took to resolve problems. This will demonstrate your strong problem-solving skills and ability to think on your feet.
✨Communicate Clearly and Confidently
Since the role involves liaising with various stakeholders, practice explaining complex concepts in simple terms. Use clear and concise language during the interview to showcase your communication skills. This will help the interviewers see that you can effectively support users who may not be as tech-savvy.
✨Be Proactive About Improvements
Think about ways you could improve Acturis configuration or user experience based on your past experiences. Bring these ideas to the interview and discuss how you would implement them. This shows that you're not just reactive but also proactive in seeking improvements, which aligns with the company's culture of meritocracy.
