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- Tasks: Lead claims services and provide innovative solutions for clients' needs.
- Company: Dynamic insurance firm focused on client service and analytics.
- Benefits: Negotiable salary, professional development support, flexible benefits, and share save scheme.
- Why this job: Make a real impact in the claims market while developing your career.
- Qualifications: Strong understanding of commercial insurance and excellent communication skills.
- Other info: Collaborative culture with opportunities for growth and professional qualifications.
The predicted salary is between 50000 - 65000 £ per year.
We’re strengthening our Claims function within our Burnley hub to ensure we continue to provide outstanding service to our clients and colleagues. You’ll be responsible for the delivery of claims services, taking overall responsibility for the smooth running of client accounts by providing or introducing technical advice and service support on all claims related matters.
The day to day:
- Main point of contact for all general/strategic claims issues.
- To manage a Delegated Authority claims management system in relation to Professional Indemnity Insurance scheme.
- Generate additional revenue through claims value added service.
- Understand the clients’ business and their claims management needs and look for innovative solutions to deliver those needs through the provision of ongoing client service.
- To understand the client’s business and associated insurance risks and exposures.
- To carry out analysis and report on claims experience including executive summaries, ‘what if’ analysis and triangulation etc - leading presentations and delivery to clients.
- Lead and deliver the end to end ongoing client service, adhering to standardised policies, procedures and service standards.
The Benefits:
- A negotiable starting salary with regular 1-2-1’s coupled with the standard benefits package (Holiday, Pension etc.) and a culture built around developing its staff.
- Full support for professional qualifications.
- Access to both flexible benefits and our annual share save scheme (15% discount on BRO shares post probation).
About you:
- You’ll have a good understanding of the claims market with a wide range of Commercial Insurance Knowledge, including Fleet, EL, PL, Motor, Property and Professions risks.
- Able to communicate and influence effectively at all levels up to and including director level.
- A skill set that includes high level analytical, IT and communication skills (Verbal, Written, Video) coupled with a client first mindset.
Senior Claims Lead — Client Service & Analytics in Burnley employer: Brown & Brown UK
Contact Detail:
Brown & Brown UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Claims Lead — Client Service & Analytics in Burnley
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance and claims industry. Attend events, join relevant groups, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their claims processes, recent news, and how they serve their clients. We want you to walk in feeling confident and ready to discuss how you can add value to their team.
✨Tip Number 3
Showcase your analytical skills! Be ready to discuss specific examples of how you've used data to drive decisions or improve client service in past roles. We love seeing candidates who can think critically and provide innovative solutions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always on the lookout for talent that aligns with our values and goals.
We think you need these skills to ace Senior Claims Lead — Client Service & Analytics in Burnley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Claims Lead role. Highlight your experience in claims management and any relevant commercial insurance knowledge. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Share specific examples of how you've delivered outstanding client service and managed claims effectively.
Showcase Your Analytical Skills: Since this role involves a lot of analysis, make sure to highlight your analytical skills in your application. Mention any tools or methods you’ve used to analyse claims data and how you’ve presented findings to clients.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Brown & Brown UK
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of the claims market, especially in areas like Fleet, EL, PL, and Property risks. Being able to discuss these topics confidently will show that you’re not just familiar with the basics but can also provide valuable insights.
✨Showcase Your Analytical Skills
Prepare to discuss your analytical skills by bringing examples of past experiences where you've carried out claims analysis or reports. Highlight how your findings led to innovative solutions or improved client service, as this is crucial for the role.
✨Practice Your Communication Techniques
Since effective communication is key, practice articulating your thoughts clearly and concisely. Consider doing mock interviews with a friend or using video calls to refine your verbal and written communication skills, ensuring you can influence at all levels.
✨Understand the Client's Business
Research the company’s clients and their specific needs. Be ready to discuss how you would tailor claims management services to meet those needs, demonstrating your client-first mindset and ability to deliver ongoing support.