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- Tasks: Lead a dynamic Sales Support Team and ensure top-notch client service.
- Company: A meritocratic company that values self-starters and customer commitment.
- Benefits: Negotiable salary, professional development, and a supportive work environment.
- Other info: Join a diverse team with opportunities for growth and development.
- Why this job: Make a real impact by leading a team and enhancing client experiences.
- Qualifications: Experience in sales support and strong leadership skills required.
The predicted salary is between 30000 - 40000 £ per year.
Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.
The Sales Support Team Leader is responsible for the day-to-day leadership, performance and quality management of a Sales Support Team, ensuring the delivery of a first-class administrative and client support service to the sales function. Reporting to the Operations Manager, this role combines hands-on technical expertise with people leadership, workload management, and quality assurance, acting as a key operational bridge between front-line delivery and operational management.
The role requires close collaboration with consultants, insurers, internal stakeholders, the Operations Manager and Operations Director to ensure that all sales support activity is delivered accurately, compliantly and in line with agreed service standards, operational KPIs and FCA regulatory requirements. A Team Leader will also maintain a small client portfolio to support our sales teams in delivering a professional client service and the administration of products across our commercial and/or consumer health, protection and wellbeing insurance ranges and/or workplace pension offering.
Key Responsibilities & Accountabilities
- Leadership & People Management
- Provide day-to-day leadership and supervision of the Sales Support Team, ensuring tasks are allocated effectively and deadlines are met.
- Act as line manager for Sales Support Administrators, including regular 1:1s, performance feedback and absence management.
- Coach, train and mentor team members, supporting their ongoing development and progression.
- Deputise for the Operations Manager where required on Sales Support-related matters.
- Act as a positive role model, promoting professional standards, collaboration and accountability.
- Operational Delivery & Quality Management
- Oversee the accurate and timely processing of new business, renewals and mid-term adjustments across applicable product lines.
- Implement and maintain peer review and quality assurance checks, addressing errors, trends and training needs.
- Monitor team workloads, capacity and productivity, escalating risks or resource pressures as appropriate.
- Support the Operations Manager with the monitoring of operational KPIs, SLAs and service standards.
- Client, Consultant & Stakeholder Support
- Act as the primary escalation point for complex or sensitive sales support queries from Consultants, Clients and Insurers.
- Maintain strong working relationships with internal and external stakeholders to ensure smooth service delivery.
- Represent the Sales Support function professionally at meetings and internal forums when required.
- Compliance, Controls & Best Practice
- Ensure all activity complies with FCA regulations, Treating Customers Fairly principles and internal policies.
- Handle customer and business data in accordance with GDPR and data protection requirements.
- Identify process improvements and efficiencies and work with the Operations Manager to implement best practice.
- Support the development and embedding of documented procedures and training materials.
- General Responsibilities
- Maintain a safe and organized working environment.
- Undertake any other reasonable duties as requested by the Operations Manager, Directors or senior leadership team.
Key Skills & Competencies
- Proven experience in a senior sales support or team supervisory role.
- Health insurance experience.
- Strong operational knowledge of at least 1 product area with a commitment to develop knowledge in additional product areas.
- Demonstrable leadership, coaching and people management skills.
- Excellent organizational skills with the ability to manage competing priorities.
- High levels of accuracy and attention to detail.
- Confident communicator with strong written and verbal skills.
- Proactive problem solver with the ability to identify and implement improvements.
- Ability to work under pressure while maintaining service quality.
- Strong working knowledge of company systems, CRM platforms and Microsoft Office.
Responsible For
- Sales Support Team performance and day-to-day delivery.
- Quality assurance and workload management within Sales Support.
- Company laptop and associated equipment.
Qualifications
- Educated to GCSE standard or equivalent, including passes in Mathematics and English.
- Attained or a willingness to study for relevant professional qualifications.
We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.
Sales Support Leader in Bournemouth employer: Brown & Brown UK
Contact Detail:
Brown & Brown UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support Leader in Bournemouth
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Sales Support Leader role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews by practising common questions related to leadership and sales support. We recommend doing mock interviews with friends or family to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Create a portfolio that highlights your achievements in sales support and team management. This can really set you apart from other candidates when you’re chatting with potential employers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing passionate candidates who are eager to join our team!
We think you need these skills to ace Sales Support Leader in Bournemouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Sales Support Leader role. Highlight your leadership experience and any relevant sales support roles you've had, as we love seeing how you can contribute to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background aligns with our company culture. Remember, we value self-starters who are committed to customer satisfaction.
Showcase Your Communication Skills: As a Sales Support Leader, strong communication is key. In your application, demonstrate your written communication skills clearly and concisely. We want to see how you can effectively convey information and support our clients and team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive, which is something we really appreciate!
How to prepare for a job interview at Brown & Brown UK
✨Know Your Stuff
Make sure you brush up on your knowledge of health insurance and the specific products mentioned in the job description. Being able to discuss these confidently will show that you're serious about the role and understand the industry.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team or managed projects in the past. Highlight your coaching and mentoring experiences, as this role requires strong people management skills. Be ready to discuss how you handle performance feedback and support team development.
✨Demonstrate Problem-Solving Abilities
Think of instances where you've identified issues and implemented improvements in your previous roles. This will be crucial for the Sales Support Leader position, so come equipped with specific examples that showcase your proactive approach to problem-solving.
✨Build Rapport with Interviewers
Since this role involves collaboration with various stakeholders, practice building rapport during your interview. Engage with your interviewers, ask insightful questions, and show genuine interest in their experiences at the company. This will help you stand out as a candidate who values teamwork and communication.