At a Glance
- Tasks: Engage with clients, manage enquiries, and ensure a smooth onboarding experience.
- Company: Join a dynamic team at HFIS Limited, part of trusted brands like mydeposits and Total Landlord Insurance.
- Benefits: Enjoy 23 days holiday, private healthcare, and support for professional development.
- Other info: Relaxed work environment with opportunities for growth and training.
- Why this job: Make a real impact in a fast-paced role while building strong client relationships.
- Qualifications: Excellent customer service skills and experience in sales or contact centre environments.
The predicted salary is between 25185 - 28000 £ per year.
Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. You are applying for a role with Landlord Action part of HFIS Limited - the group behind trusted brands such as mydeposits, Total Landlord Insurance, Property Redress, and Hamilton Fraser. HFIS Limited is part of Brown & Brown (Europe) Limited.
Working options: office-based with optional rotational remote working in line with divisional requirements / office based
Working pattern: full time
Working hours: 37.5 (Monday – Friday) hours per week
Reports to: Practice Manager
What We’re Looking For
We are looking for a proactive and customer-focused Client Coordinator to join our Landlord Action team. This is a fast-paced, client-facing role where you will act as the first point of contact for new enquiries, guiding prospective clients from initial contact through to instruction. You will play a key role in delivering an outstanding client experience, supporting onboarding processes, and helping to drive conversion from enquiry to instruction. This is an excellent opportunity for someone who thrives on communication, organisation, and making a real impact in a growing, service-led business.
Some Of The Things You'll Get Up To
- Client onboarding & customer engagement
- Act as the first point of contact for all incoming enquiries (phone, email, web)
- Convert prospective clients into instructed clients through effective follow-up and communication
- Manage a structured customer call-back process to maximise conversion rates
- Guide clients through the onboarding journey, ensuring a smooth and professional experience
- Take payments and ensure all required documentation is complete
- Case coordination & administration
- Set up and manage client enquiries and cases within our case management system
- Monitor and follow up on incomplete paperwork and outstanding actions
- Manage inbound instructions from multiple channels (post, web, email)
- Liaise with clients throughout key stages of the process, including debt recovery stages
- Support the wider team with administrative tasks and case progression
- Continuous improvement & team support
- Identify opportunities to improve onboarding processes and client experience
- Contribute to lead generation initiatives and maintain prospect databases
- Support training and coaching of colleagues (including Paralegals) on onboarding processes
We’d Like You To Have
- Excellent customer service skills with a strong telephone manner
- Experience in a sales, onboarding, or contact centre environment
- Strong attention to detail and organisational skills
- Confident using Microsoft Office and learning new systems
- Ability to prioritise workload and manage multiple tasks effectively
- A proactive, solutions-focused mindset
- A collaborative approach and ability to build strong working relationships
- High levels of motivation and personal accountability
- A commitment to delivering high-quality service and outcomes
Desirable
- Experience in the property or private rented sector
- Experience in legal or case management environments
Benefits
- 23 days holiday + UK bank holidays
- Life assurance
- Private health care for you and dependents
- Employee assistance programme, including GP line, cashback for treatments, advice line
- Season ticket loan
- Rental deposit loan
- Annual leave purchase scheme
- As part of the HFIS Group, access to discounted personal insurance is available
- At HFIS we value development and progression of all our people and so we also offer financial support for studying towards professional qualifications plus study time.
- As a teammate you will also benefit from a wide variety of high-quality in-house and external training.
- We have a relaxed and friendly environment, and our dress code reflects this.
- We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.
Client Coordinator in Borehamwood employer: Brown & Brown UK
At HFIS Limited, we pride ourselves on fostering a meritocratic culture that rewards initiative and dedication to customer satisfaction. As a Client Coordinator in our Landlord Action team, you will enjoy a supportive work environment with opportunities for professional growth, comprehensive benefits including private healthcare and study support, and a friendly atmosphere that encourages collaboration and innovation. Join us in making a meaningful impact while enjoying the flexibility of office-based and rotational remote working options.
