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- Tasks: Lead a dynamic claims team, ensuring effective handling of all claims and optimising processes.
- Company: Join HFIS Limited, part of Brown & Brown, known for trusted brands and a meritocratic culture.
- Benefits: Enjoy 28 days holiday, private healthcare, and support for professional qualifications.
- Why this job: Make a real impact in a fast-paced environment while developing your career in insurance.
- Qualifications: Experience in claims handling and a Cert CII qualification are essential.
- Other info: Relaxed work environment with opportunities for growth and diverse team culture.
The predicted salary is between 36000 - 60000 £ per year.
Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. HFIS Limited is the group behind trusted brands such as mydeposits, Total Landlord Insurance, Property Redress, Landlord Action and Hamilton Fraser. HFIS Limited is part of Brown & Brown (Europe) Limited.
Working options: Office-based with optional rotational remote working in line with divisional requirements
Working pattern: Full time
Working hours: 37.5 hours per week (Monday – Friday)
Reports to: Broking Department Lead
What We’re Looking For
As the Claims Lead, you’ll be leading a high-performing claims team ensuring all claims are handled effectively and in accordance with service standards, Delegated Authority, and FCA requirements. A strong understanding of insurance products, particularly Property and General Commercial, FCA regulations and Lloyd’s markets is essential. You’ll focus on optimising processes and delivering continuous improvements to meet all quality and performance targets.
- Daily line management of Claims Team
- Setting and monitoring work allocations, maintaining adequate staff cover
- Compiling and delivering monthly reporting
- Training, guiding and supporting the claims account handlers in their development
- Monitoring the progress of a claim, ensuring that customers and other relevant parties are kept informed
- Negotiating, settling and/or repudiating claims within delegated limits of authority
- Supporting Key clients in the handling of high value or contentious claims
- Liaising directly with Insurers and Loss Adjustors on complex claims and complaints
- Delivering claims training to colleagues and acting as mentor for new joiners
- Conducting monthly internal telephone and file audits to ensure quality control
- Preparing and conducting external audits as requested by Insurers
We’d Like You To Have
- Proven claims or case handling experience
- Cert CII qualification
- Strong understanding of insurance products, particularly Property and General Commercial, FCA regulations and Lloyd’s markets
- Excellent inter-personal and telephone skills
- Good organisational skills and the ability to adapt to changing circumstances
- Excellent attention to detail
- Ability to resolve problems and provide solutions
- Excellent level of written and spoken English and Mathematical skills
- Sound knowledge of Microsoft Office packages
- Ability to meet deadlines and prioritise own workload
- The ability to work within a team environment
- To act with integrity, keep promises and demonstrate fairness and impartiality
Benefits
- 28 days holiday + UK bank holidays
- Life assurance
- Private health care for you and dependents
- Employee assistance programme
- Season ticket loan
- Rental deposit loan
- Annual leave purchase scheme
- Access to discounted personal insurance
At HFIS we value development and progression of all our people and offer financial support for studying towards professional qualifications plus study time. We have a relaxed and friendly environment, and our dress code reflects this. We are an Equal Opportunity Employer and take pride in the diversity of our team.
Claims Lead in Borehamwood employer: Brown & Brown UK
Contact Detail:
Brown & Brown UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Lead in Borehamwood
✨Tip Number 1
Network like a pro! Reach out to people in the insurance industry, especially those who work at HFIS or similar companies. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of FCA regulations and Lloyd’s markets. We want you to shine, so practice answering common claims-related questions and think of examples that showcase your problem-solving skills.
✨Tip Number 3
Show off your organisational skills! During interviews, highlight how you've optimised processes in previous roles. We love candidates who can demonstrate their ability to improve efficiency and meet performance targets.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at HFIS.
We think you need these skills to ace Claims Lead in Borehamwood
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Claims Lead role. Highlight your relevant experience in claims handling and any qualifications like Cert CII that match what we're looking for.
Showcase Your Skills: In your application, emphasise your organisational skills and problem-solving abilities. We want to see how you can optimise processes and deliver improvements, so give us examples!
Be Clear and Concise: When writing your cover letter, keep it clear and to the point. Use straightforward language to communicate your passion for the role and how you can contribute to our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the Claims Lead position.
How to prepare for a job interview at Brown & Brown UK
✨Know Your Stuff
Make sure you brush up on your knowledge of insurance products, especially Property and General Commercial. Familiarise yourself with FCA regulations and Lloyd’s markets, as these will likely come up during the interview.
✨Showcase Your Leadership Skills
As a Claims Lead, you'll be managing a team. Be prepared to discuss your experience in leading teams, setting work allocations, and how you've supported team members in their development. Share specific examples that highlight your mentoring abilities.
✨Demonstrate Problem-Solving Abilities
Prepare to talk about situations where you've successfully resolved complex claims or issues. Highlight your organisational skills and how you adapt to changing circumstances, as this is crucial for the role.
✨Communicate Clearly
Excellent communication is key in this role. Practice articulating your thoughts clearly and concisely, both verbally and in writing. You might even want to prepare a few questions to ask the interviewer to show your engagement and interest in the position.
