At a Glance
- Tasks: Lead quality assurance efforts and enhance customer experience across retail operations.
- Company: Dynamic insurance company focused on service excellence and compliance.
- Benefits: Competitive salary, career development opportunities, and a supportive team environment.
- Other info: Join a collaborative team with opportunities for growth and professional development.
- Why this job: Make a real impact by driving quality and governance in a fast-paced industry.
- Qualifications: Experience in quality assurance within the insurance sector and strong leadership skills.
The Regional Head of Quality Assurance (Retail Broking) is responsible for driving quality and compliance across all retail operations within their region. This role ensures alignment with the company’s overall QA strategy while promoting service excellence and enhancing customer experience.
The position provides leadership to regional QA teams, oversees complaint management, and collaborates with compliance counterparts to maintain governance standards.
Key Responsibilities
You may be required to carry out additional tasks that are reasonably within the scope of your role and comply with applicable laws and company policies.
Strategic Leadership & Governance
- Engage with Regional Leadership: Act as the regional QA leader, report directly to the Regional Director and maintain a dotted line to the Head of QA for national strategic alignment.
- Support Strategic Initiatives: Implement and monitor key focus areas identified at a central level, ensuring successful execution within their region.
- Collaborate with Regional Compliance: Work closely with compliance teams to maintain alignment and strengthen governance frameworks.
Quality & Customer Experience
- Promote Excellence and Customer Experience: Drive a culture of quality and service excellence, ensuring every customer interaction meets high standards.
- Monitor and Improve Service Quality: Analise complaints and service data to identify trends and implement strategies that improve customer outcomes.
- Provide Oversight and Leadership: Lead and manage the local QA teams, including designing and maintaining team structures and supporting local QA managers/ teammates where applicable.
- Ensure Training and Capability: Ensure QA team members receive the necessary training and development to perform their roles effectively.
- Additional support for local MD and directors, providing an additional senior teammate on site.
- A referral point for the wider leadership team, helping teammates resolve issues and problems.
- Resolve QA Challenges: Address issues escalated by local QA teams promptly and effectively.
- Complaints and Breach Management: Monitor and report complaints and breaches within the region, ensuring timely resolution and adherence to standards.
Compliance & Reporting
- Ensure adherence to company policies, regulatory requirements, and industry standards.
- Prepare and present regional QA performance reports to regional senior leadership and to the head of QA when necessary.
About you:
You'll have a strong working understanding of Conduct & Quality Assurance operations within the insurance market ideally gained within a broking environment
A skill set that includes strong Communication, Leadership, Stakeholder Management, Analytical and IT skills coupled with the ability to influence others
A full driving licence would be beneficial as not all hubs are easily accessible via public transport
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Regional Quality Assurance Manager in Billericay employer: Brown & Brown UK
Brown & Brown UK is an excellent employer, offering a supportive and dynamic work environment in Borehamwood where you can thrive as a Client Onboarding & Conversion Coordinator. With benefits such as 23 days of holiday, life assurance, and private health care, the company prioritises employee well-being and growth, making it an attractive place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Regional Quality Assurance Manager in Billericay
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We think you need these skills to ace Regional Quality Assurance Manager in Billericay
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Brown & Brown UK.
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How to prepare for a job interview at Brown & Brown UK
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Brown & Brown UK.
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✨Network with Industry Professionals
Before your interview, reach out to current or former Brown & Brown UK employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
