At a Glance
- Tasks: Manage Acturis support tickets and provide second line support to users.
- Company: Leading insurance firm with a focus on innovation and support.
- Benefits: Remote work, occasional travel, and opportunities for professional growth.
- Other info: Flexible working environment with potential for career advancement.
- Why this job: Join a dynamic team and make a difference in the insurance industry.
- Qualifications: Strong problem-solving skills and understanding of management software.
The predicted salary is between 30000 - 40000 £ per year.
A leading insurance firm is seeking a Business Support Officer to join their Acturis Support team. This role involves managing Acturis support tickets and providing second line support. Candidates should have strong problem-solving skills, an understanding of the insurance industry, and proficiency in management software.
Responsibilities include:
- Assisting the Acturis Support Lead
- Ensuring timely resolutions for user queries
The position offers remote work with occasional travel.
Acturis Systems Support Specialist (Remote) employer: Brown & Brown UK
Brown & Brown UK is an excellent employer, offering a supportive and dynamic work environment in Borehamwood where you can thrive as a Client Onboarding & Conversion Coordinator. With benefits such as 23 days of holiday, life assurance, and private health care, the company prioritises employee well-being and growth, making it an attractive place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Acturis Systems Support Specialist (Remote)
✨Tip Number 1
Network like a pro! Reach out to folks in the insurance industry or those already working at the company. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on Acturis and common support scenarios. We want to show that we can handle those support tickets like a champ!
✨Tip Number 3
Don’t forget to showcase our problem-solving skills! Think of examples from past experiences where we’ve tackled tricky issues, especially in the insurance sector.
✨Tip Number 4
Apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can keep track of our progress easily!
We think you need these skills to ace Acturis Systems Support Specialist (Remote)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Acturis and any relevant management software. We want to see how your skills align with the role, so don’t be shy about showcasing your problem-solving abilities!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the insurance industry and how you can contribute to our Acturis Support team. Keep it engaging and personal – we love to see your personality!
Showcase Relevant Experience:When filling out your application, make sure to include any previous roles where you’ve managed support tickets or provided second line support. We’re looking for candidates who can hit the ground running, so highlight those experiences!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Brown & Brown UK
✨Know Your Acturis Inside Out
Make sure you brush up on your knowledge of the Acturis system. Familiarise yourself with common issues and solutions, as well as the ticket management process. This will show that you're proactive and ready to tackle support tickets effectively.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've successfully resolved issues in the past, especially in a support role. Use the STAR method (Situation, Task, Action, Result) to structure your answers, demonstrating your analytical thinking and ability to handle pressure.
✨Understand the Insurance Industry
Since this role is within an insurance firm, having a solid grasp of industry terminology and processes will set you apart. Research current trends and challenges in the insurance sector to discuss during your interview, showing your genuine interest in the field.
✨Be Ready for Remote Work Questions
As this position is remote, be prepared to discuss your experience with remote work and how you manage your time and productivity. Highlight any tools or strategies you use to stay organised and communicate effectively with your team.
