At a Glance
- Tasks: Provide essential support for Acturis systems and resolve business queries efficiently.
- Company: Join a dynamic team in a leading insurance support role.
- Benefits: Remote work, competitive salary, and opportunities for professional growth.
- Other info: Exciting chance to work with innovative technology and collaborate with diverse teams.
- Why this job: Make a real impact by improving operational efficiencies in the insurance sector.
- Qualifications: Strong problem-solving skills and knowledge of the insurance industry required.
The predicted salary is between 30000 - 40000 £ per year.
Location: Remote – With occasional travel
We’re looking to strengthen our Acturis Support team by recruiting a Business Support Officer, to work as a key part of our Systems team. In this role you’ll play a key part in making sure our Acturis deployment continues to run efficiently by proactive management of day-to-day Acturis support tickets and ensuring all queries/improvements/resolutions are handled within agreed service levels. You’ll be comfortable with everything Acturis and be looking to step into a role where you can provide 2nd line support rather than 1st line to ensure operational efficiencies.
Job Purpose:
- A support person with a good level of insurance and operational knowledge with a focus on Acturis to provide first line support for businesses in relation to their broking systems either by email or phone.
- Support the business to resolve specific issues or proactively propose further developments or changes to address common problems.
- Working with the Acturis Support Lead to provide effective and timely remote or on-site support for users in accordance with current priorities.
- Operating in a new Retail Operations team, this is an opportunity to provide essential support to the businesses across the UK delivering to the Retail Strategy and Core Values.
Responsibilities:
- To assist the Acturis Support Lead to deliver support and assistance to the business.
- Liaise with third parties including Acturis to ensure issues or change requests are resolved promptly and accurately.
- Work with the Acturis Support Lead and Senior Business Support Officers to facilitate configuration changes to the various Acturis environments including documentation, as well as the necessary support required for migrations.
- Provide on-site support for new groups of users of Acturis.
- Working with the Acturis Support Lead to identify opportunities for improvement or change in configuration or functionality.
Principal Accountabilities / Responsibilities:
- Resolution of business queries and issues.
- Adherence to required SLA’s.
- Adhere to Acturis Change Board controls and requirements.
- Accuracy – attention to detail – low levels of error.
- New ideas proposed for improvements to processes/system use.
- Work with the Acturis Training and Support Officers to ensure user resources are kept up to date.
- Support the Head of Operational Delivery to complete adhoc requirements as directed.
Job Knowledge, Skills & Experience:
- Strong problem-solving skills.
- Excellent eye for detail and the ability to communicate clearly.
- Ability to multi-task in a fast paced environment.
- Effective communication and interpersonal abilities.
- Ability to manage a wide variety of stakeholders and provide appropriate levels of support.
- Proficiency in PAS/management software and tools.
- Understanding of the insurance industry/Brokering and Lloyds market.
- Work with third parties.
- Proficient in working with Microsoft Excel, PowerPoint, and other tools.
Acturis Support Officer employer: Brown & Brown UK
Brown & Brown UK is an excellent employer, offering a supportive and dynamic work environment in Borehamwood where you can thrive as a Client Onboarding & Conversion Coordinator. With benefits such as 23 days of holiday, life assurance, and private health care, the company prioritises employee well-being and growth, making it an attractive place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Acturis Support Officer
✨Tip Number 1
Network like a pro! Reach out to people in the insurance and broking sectors, especially those who work with Acturis. A friendly chat can lead to insider info about job openings that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your problem-solving abilities and attention to detail. Share specific examples of how you've tackled challenges in past roles.
✨Tip Number 3
Be proactive! If you see a company using Acturis, don’t wait for them to post a job. Reach out directly and express your interest in supporting their team. You never know when they might need someone just like you!
✨Tip Number 4
Apply through our website! We make it easy for you to showcase your skills and experience. Plus, it shows you're genuinely interested in joining our team. Don’t miss out on the chance to be part of something great!
We think you need these skills to ace Acturis Support Officer
Some tips for your application 🫡
Show Your Acturis Knowledge:Make sure to highlight your familiarity with Acturis in your application. We want to see that you understand the ins and outs of the system, so share any relevant experience or projects you've worked on that involved Acturis.
Be Detail-Oriented:Since attention to detail is key for this role, ensure your application is free from typos and errors. We appreciate clarity and precision, so take the time to proofread your CV and cover letter before hitting send.
Communicate Clearly:Your ability to communicate effectively is crucial. Use straightforward language in your application and make sure to explain your experiences clearly. We want to see how you can convey complex information simply, just like you would in the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Brown & Brown UK
✨Know Your Acturis Inside Out
Make sure you brush up on your Acturis knowledge before the interview. Familiarise yourself with its functionalities and common issues users face. This will not only show your expertise but also demonstrate your proactive approach to problem-solving.
✨Showcase Your Communication Skills
Since this role involves liaising with various stakeholders, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated complex information in the past, whether it was through email or phone support.
✨Demonstrate Your Attention to Detail
Highlight your ability to manage multiple tasks without losing focus on the details. Bring examples of how your meticulous nature has helped resolve issues or improve processes in previous roles, especially in a fast-paced environment.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Think of specific instances where you successfully resolved a business query or proposed improvements. This will help you illustrate your capability to handle the responsibilities outlined in the job description.
