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- Tasks: Lead a team to support Acturis, manage tickets, and drive operational efficiencies.
- Company: Join a dynamic company focused on growth and innovation in the tech space.
- Benefits: Remote work flexibility, competitive salary, and opportunities for professional development.
- Why this job: Make a real impact by enhancing support processes and leading a passionate team.
- Qualifications: Strong knowledge of Acturis and excellent communication skills are essential.
- Other info: Enjoy a supportive environment with opportunities for career advancement.
The predicted salary is between 36000 - 60000 £ per year.
Location: Remote – With occasional travel
We’re looking to strengthen our Acturis Support team with a hands-on leader to support the ongoing needs of the business and development of 3 Support Officers. In this role you’ll play a key part in making sure our Acturis deployment continues to run efficiently by proactive management of day-to-day Acturis support tickets and ensuring all queries, improvements, and resolutions are handled within agreed service levels.
You’ll be comfortable with everything Acturis and be looking to step into a role where you can provide 2nd line support rather than 1st line to ensure operational efficiencies. As part of this role you’ll play a key part in the delivery of wider Retail Operations priorities and be able to have a ‘whole picture’ view of how the Acturis support team enables growth and drives improvements across the estate.
On a day-to-day basis you’ll:
- Assist the Operational Delivery Manager to deliver support and assistance to the business
- Lead the Business Support Officers (3), including coaching and development providing a supportive and inclusive work environment to allow colleagues to fulfil their potential and deliver the best possible service.
- Liaise with third parties including Acturis to ensure issues are resolved promptly and accurately
- Provide on-site support for new groups of users of Acturis (where required)
- Identify opportunities for improvement or change in configuration or functionality, working with the Operations Delivery Manager
- Resolution of business queries and issues
- Adherence to and reporting on required SLA’s
- Adhere to Acturis Change Board controls and requirements
About you:
You’ll have strong working knowledge of Acturis (both Configuration and Servicing) and be able to explain complex cases in plain English. Have a skill set that includes strong Communication (written, verbal, video), Stakeholder Management & Engagement, Time Management, Reporting and IT skills (encompassing all MS Products) coupled with a desire to progress your knowledge.
You’ll be comfortable being remote or as required on occasion onsite to support the development/training of our teammates as they either move onto our central deployment or as we roll out enhancements. Prior experience of utilizing ServiceNow would be advantageous but not essential as full training can be provided.
For more information please apply online or contact Dan Hurley.
Acturis Support Leader employer: Brown & Brown UK
Contact Detail:
Brown & Brown UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Acturis Support Leader
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with Acturis. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your Acturis knowledge. Be ready to discuss how you’ve tackled support tickets and improved processes in past roles. Show us you’re the hands-on leader we need!
✨Tip Number 3
Don’t just wait for job alerts! Regularly check our website for new openings. We often post roles there first, so staying proactive can give you the edge over other candidates.
✨Tip Number 4
Showcase your leadership skills! In interviews, share examples of how you’ve coached and developed team members. We want to see how you can create a supportive environment for our Support Officers.
We think you need these skills to ace Acturis Support Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Acturis and any relevant leadership roles. We want to see how your skills align with the job description, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Acturis Support Leader role. Share specific examples of how you've managed support teams or improved processes in the past.
Show Off Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Keep your language clear and concise, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Brown & Brown UK
✨Know Your Acturis Inside Out
Make sure you brush up on your Acturis knowledge before the interview. Be ready to discuss both configuration and servicing aspects, as well as how you can explain complex cases in simple terms. This will show that you're not just familiar with the system but can also communicate effectively.
✨Showcase Your Leadership Skills
Since you'll be leading a team of Support Officers, it's crucial to highlight your leadership experience. Prepare examples of how you've coached or developed team members in the past, and be ready to discuss how you create a supportive work environment that encourages growth.
✨Demonstrate Problem-Solving Abilities
Be prepared to talk about specific instances where you've resolved complex issues or improved processes. Think of examples that showcase your proactive approach to managing support tickets and liaising with third parties, as this will demonstrate your ability to handle the day-to-day challenges of the role.
✨Engage with Stakeholders
Communication is key in this role, so practice how you would engage with various stakeholders. Be ready to discuss your strategies for managing relationships and ensuring that all queries are handled within agreed service levels. This will show that you understand the importance of collaboration in achieving operational efficiencies.
