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- Tasks: Lead the Acturis Support team and manage support tickets effectively.
- Company: A top-tier support services provider with a focus on excellence.
- Benefits: Remote work flexibility, competitive salary, and opportunities for growth.
- Why this job: Join a dynamic team and make a real difference in support services.
- Qualifications: Expertise in Acturis configuration and strong communication skills.
- Other info: Enjoy a collaborative environment with potential for career advancement.
The predicted salary is between 36000 - 60000 £ per year.
A leading support services provider is seeking a hands-on leader for the Acturis Support team in Greater London. The role focuses on proactive management of support tickets, providing second-line support, and leading a small team of Support Officers.
Strong expertise in Acturis configuration is essential, along with excellent communication and stakeholder management skills. This position allows for remote work with occasional onsite support, offering a dynamic environment to drive operational efficiencies.
Acturis Support Lead — Remote (2nd‑Line) employer: Brown & Brown UK
Contact Detail:
Brown & Brown UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Acturis Support Lead — Remote (2nd‑Line)
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with Acturis or in support roles. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for the interview by brushing up on your Acturis knowledge. We all know that being hands-on is key, so be ready to discuss your experience with configuration and how you've tackled support tickets in the past.
✨Tip Number 3
Show off your leadership skills! Think of examples where you've led a team or improved processes. We want to see how you can drive operational efficiencies and keep the team motivated.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Acturis Support Lead — Remote (2nd‑Line)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Acturis and any relevant support roles. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Acturis Support Lead role. Share specific examples of your leadership and communication skills that align with our needs.
Showcase Your Problem-Solving Skills: In your application, give us a glimpse of how you tackle support tickets and manage challenges. We love seeing candidates who can think on their feet and drive operational efficiencies!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with StudySmarter!
How to prepare for a job interview at Brown & Brown UK
✨Know Your Acturis Inside Out
Make sure you brush up on your Acturis configuration knowledge. Be prepared to discuss specific scenarios where you've successfully managed support tickets or resolved issues. This will show that you not only understand the system but can also lead a team effectively.
✨Showcase Your Leadership Skills
Since this role involves leading a small team, think of examples where you've successfully managed or mentored others. Highlight your approach to team dynamics and how you foster a collaborative environment, as this will resonate well with the interviewers.
✨Communicate Clearly and Confidently
Excellent communication is key in this role. Practice articulating your thoughts clearly and concisely. During the interview, ensure you listen actively and respond thoughtfully to questions, demonstrating your stakeholder management skills.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-world situations. Think about past experiences where you had to troubleshoot complex issues or manage multiple support tickets simultaneously. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
