Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Review files and provide feedback to advisers, ensuring compliance and customer satisfaction.
- Company: Join a meritocratic company that values self-starters and prioritises customer care.
- Benefits: Enjoy a negotiable salary, bonuses, flexible working, and professional qualification funding.
- Why this job: Be part of a supportive team focused on learning, development, and making a positive impact.
- Qualifications: Experience in compliance or sales quality analysis, preferably in insurance, is essential.
- Other info: Remote work options available; we celebrate diversity and are an Equal Opportunity Employer.
The predicted salary is between 36000 - 60000 £ per year.
Built on meritocracy, our unique company culture rewards self-starters and those committed to doing what is best for our customers.
Sales Quality Analyst
Location: Bournemouth (Remote working available if desired)
Package: £Negotiable + Benefits
Brown & Brown Employee Benefits are looking to recruit a Sales Quality Analyst to join our Compliance team.
The main function of the role is to complete, record, and provide feedback to advisers regarding file reviews. You will work closely with the sales team to ensure their processes meet requirements and deliver good customer outcomes.
You will also assist with monitoring employees’ adherence to training & competency requirements, provide detailed management information to the Compliance & Conduct Manager, and feedback performance to advisers.
The Rewards
- A friendly office environment focused on learning and development, with a team dedicated to client care.
- A negotiable basic salary + Bonus, with benefits such as Pension, Group Life Assurance, Private Medical Insurance, and flexible options post-probation.
- Hybrid working options are available.
- Opportunity to study for professional qualifications, including funding, after probation.
Duties Will Include
- Monitoring and assessing advisers through file checks and call listening, identifying training needs.
- Providing feedback and training as needed.
- Supporting the T&C scheme in collaboration with the Compliance team.
- Monitoring and reporting on the results of the PCH T&C scheme.
- Ensuring customer fair treatment and acting in their best interests at all times.
- Compiling and presenting reports, MI, and statistics to the Compliance & Conduct Manager.
- Keeping the Compliance & Conduct Manager informed about compliance performance.
- Providing clear, objective feedback, recognizing achievements, and suggesting improvements.
- Maintaining detailed records.
Previous experience in compliance, call monitoring, or sales quality analysis, preferably within insurance, is required.
For more information, please apply online or contact Dan Hurley.
We are an Equal Opportunity Employer and value diversity in our team and applicants.
#J-18808-Ljbffr
Sales Quality Analyst employer: Brown & Brown UK
Contact Detail:
Brown & Brown UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Quality Analyst
✨Tip Number 1
Familiarise yourself with the compliance and quality assurance standards specific to the insurance industry. Understanding these regulations will not only help you in interviews but also demonstrate your commitment to ensuring customer fair treatment.
✨Tip Number 2
Network with professionals already working in compliance or sales quality analysis roles. Engaging with them on platforms like LinkedIn can provide insights into the role and may even lead to referrals, increasing your chances of landing an interview.
✨Tip Number 3
Prepare to discuss specific examples from your past experience where you've successfully monitored performance or provided constructive feedback. This will showcase your analytical skills and ability to contribute positively to the team.
✨Tip Number 4
Research StudySmarter's company culture and values. Tailoring your conversation during any interviews to align with our meritocratic environment will show that you're a good fit for our team and committed to our mission of client care.
We think you need these skills to ace Sales Quality Analyst
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Sales Quality Analyst. Familiarise yourself with the key duties mentioned in the job description, such as monitoring advisers and providing feedback.
Tailor Your CV: Customise your CV to highlight relevant experience in compliance, call monitoring, or sales quality analysis. Use specific examples that demonstrate your ability to assess performance and provide constructive feedback.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer care and your commitment to compliance. Mention how your skills align with the company's values and how you can contribute to their team.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Brown & Brown UK
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Sales Quality Analyst. Familiarise yourself with file reviews, call monitoring, and how to provide constructive feedback. This will help you demonstrate your knowledge during the interview.
✨Showcase Your Experience
Prepare to discuss your previous experience in compliance or sales quality analysis, especially within the insurance sector. Be ready to share specific examples of how you've contributed to improving processes or training needs in past roles.
✨Emphasise Customer Focus
Since the company values customer outcomes, be prepared to talk about how you ensure fair treatment and act in the best interests of customers. Share any relevant experiences where you prioritised customer satisfaction in your work.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's culture, the Compliance team, and how success is measured in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
