Head of Schemes in Borehamwood

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. You are applying for a role with HFIS Limited – the group behind trusted brands such as mydeposits, Total Landlord Insurance, Property Redress, Landlord Action and Hamilton Fraser. HFIS Limited is part of Brown & Brown (Europe) Limited.

Working options: Office-based with optional rotational remote working in line with divisional requirements.

Working pattern: Full time.

Working hours: 37.5 (Monday – Friday) hours per week.

Reports to: Insurance MD.

What we’re looking for:

We are seeking an ambitious and commercially focused Head of Schemes to lead our successful Total Landlord Insurance (TLI) and Hamilton Fraser Cosmetic businesses. Reporting to the Insurance MD, this is a key leadership role responsible for driving profitable growth, enhancing customer outcomes, and strengthening our position within the market. You will lead the commercial and operational performance of the Schemes Division, developing and delivering strategies that support sustainable growth while building strong relationships with insurer partners, clients and other key stakeholders. The role also plays a critical part in identifying new business opportunities, developing strategic partnerships and representing the business at industry events, exhibitions and insurer review meetings. Working closely with senior leadership, you will use data and insight to drive performance, oversee quality, risk and regulatory compliance activities, and foster a culture of continuous improvement. You will also lead, coach and develop a high-performing team, ensuring the division continues to deliver exceptional results for customers, partners and the wider business.

Some of the things you'll get up to:

• Leading the day-to-day and strategic performance of our Schemes Division, ensuring we consistently deliver excellent customer outcomes, operational efficiency and commercial results.
• Using data, insight and KPIs to identify opportunities, improve performance and support informed decision-making across the division.
• Building and developing strong relationships with insurer partners, key clients and stakeholders, while identifying and securing new business opportunities that drive growth.
• Representing Total Landlord Insurance (TLI) and Hamilton Fraser Cosmetic at industry events, exhibitions, networking opportunities and insurer business reviews, helping to strengthen our market presence and partnerships.
• Working closely with the Insurance MD to shape and deliver divisional strategy, ensuring alignment with wider business objectives and long-term growth plans.
• Driving product, process and system improvements in collaboration with teammates across the business to enhance customer experience and commercial performance.
• Monitoring market trends, customer needs and competitor activity to ensure our schemes remain relevant, innovative and competitive.
• Supporting financial planning and budget management, helping to deliver sustainable growth and cost-effective operations.
• Championing a customer-focused culture by using feedback, quality monitoring and performance insights to drive continuous improvement.
• Overseeing complaints, quality assurance, audits, risk management and regulatory compliance activities to ensure high standards and strong governance across the division.
• Creating and maintaining a strong risk-aware culture, ensuring FCA requirements, governance standards and internal controls are consistently met.
• Leading, coaching and developing Scheme Leads and their teams, fostering a high-performance culture aligned to our values and Leadership Framework.
• Supporting recruitment, performance management, development and succession planning to ensure we continue to build capable and engaged teams.

We’d like you to have:

• Significant leadership experience within the insurance industry, ideally gained within a schemes, broker, MGA or digital insurance environment, with a strong understanding of the UK insurance market.
• An inspirational leadership style, excellent stakeholder management skills and the ability to influence at all levels of an organisation.
• A deep understanding of insurance products, FCA regulation and industry trends, alongside the ability to apply this knowledge to drive commercial success.
• Strategic thinking skills, with experience shaping plans, driving innovation and delivering sustainable growth.
• Proven experience leading both operational and commercial performance across multiple teams, delivering measurable improvements in service, growth and profitability.
• A track record of developing strategic partnerships, managing key stakeholder relationships and identifying opportunities for business growth.
• Strong communication and influencing skills, with the ability to build credibility and present complex information clearly to a range of audiences.
• Excellent analytical and decision-making skills, with the confidence to use data and insight to solve problems and drive continuous improvement.
• A proactive, customer-focused mindset, with a passion for delivering exceptional service and quality outcomes.
• The ability to thrive in a fast-paced environment, balancing competing priorities while leading by example.
• Experience leading, coaching and developing high-performing teams, creating an environment where people can succeed and grow.
• Strong commercial and financial acumen, including experience of budgeting, financial planning and driving business performance.

Benefits:

• 28 days holiday + UK bank holidays.
• Life assurance.
• Private health care for you and dependents.
• Employee assistance programme, including GP line, cashback for treatments, advice line.
• Season ticket loan.
• Rental deposit loan.
• Annual leave purchase scheme.
• As part of the HFIS Group, access to discounted personal insurance is available.
• At HFIS we value development and progression of all our people and so we also offer financial support for studying towards professional qualifications plus study time.
• As a teammate you will also benefit from a wide variety of high-quality in-house and external training.
• We have a relaxed and friendly environment, and our dress code reflects this.
• We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.