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- Tasks: Join our Property Claims team and help customers navigate their claims with excellent service.
- Company: HFIS Limited, part of Brown & Brown, known for trusted brands.
- Benefits: Enjoy 23 days holiday, private healthcare, and support for professional qualifications.
- Why this job: Make a real difference in people's lives while developing your career in a supportive environment.
- Qualifications: Strong communication skills and attention to detail; experience in claims is a plus.
- Other info: Relaxed dress code and a commitment to diversity and inclusion.
The predicted salary is between 28800 - 42000 £ per year.
Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.
About HFIS Limited
You are applying for a role with HFIS Limited, the group behind trusted brands such as mydeposits, Total Landlord Insurance, Property Redress, Landlord Action and Hamilton Fraser. HFIS Limited is part of Brown & Brown (Europe) Limited.
Working options: Office-based with optional rotational remote working in line with divisional requirements.
Working pattern: Full time.
Working hours: 37.5 (Monday-Friday) hours per week.
Reports to: Broking Department Lead.
Role Overview
We are looking for someone with experience of working in a claims environment to join our Property Claims team as a Claims Handler. You’ll need excellent attention to detail and be able to plan, organise and meet set deadlines, as you’ll be entering data onto client records and ensuring that they’re completed within service standards. We need people who are passionate about delivering excellent customer service as you’ll be monitoring claims and keeping customers and other relevant parties informed of the progress of claims. You’ll be preparing written responses to enquiries and being the first point of contact to provide advice and guidance, so excellent communication skills are a must. You’ll be working closely with your team and communicating with people internally and externally, so you’ll need to be an effective team player and able to build effective working relationships.
Responsibilities
- Accurately record and analyse information to validate and proceed with the claim.
- Negotiate, settle and/or repudiate claims within delegated limits of authority and refer all claims above delegated authority to underwriters with recommendations.
- Act in accordance with the agreed procedures and protocols under Delegated Authority Schemes.
- Monitor claim progression, ensuring customers and relevant internal/external parties are kept informed of updates and any issues that may arise.
- Process and maintain client/departmental emails.
- Maintain diary systems by written and oral communications.
- Serve calls where required, maintaining professional relationships with loss adjusters, insurers and other relevant legal and claims professionals.
- Answer, resolve and/or transfer inbound phone calls when required.
Requirements
- An excellent level of written and spoken English and mathematical skills.
- Sound knowledge of Microsoft Office packages and the ability to learn new systems and processes as required.
- Drive and self-determination with the ability to identify problems and implement solutions.
- Ability to demonstrate flexibility and adaptability.
- Experience in the property sector, especially the private rented sector, will be useful but not essential, as will a basic understanding of the insurance or financial services industry.
Benefits
- 23 days holiday + UK bank holidays.
- Life assurance.
- Private health care for you and dependents.
- Employee assistance programme, including GP line, cashback for treatments, advice line.
- Season ticket loan.
- Rental deposit loan.
- Annual leave purchase scheme.
- As part of the HFIS Group, access to discounted personal insurance is available.
At HFIS we value the development and progression of all our people and therefore also offer financial support for studying towards professional qualifications plus study time. As a teammate you will also benefit from a wide variety of high-quality in-house and external training. We have a relaxed and friendly environment, and our dress code reflects this. We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.
Claims Handler in Borehamwood employer: Brown & Brown Insurance
Contact Detail:
Brown & Brown Insurance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Handler in Borehamwood
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on HFIS Limited and its brands. Understanding their values and culture will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to claims handling and customer service. Think about your past experiences and how they relate to the role. We want to hear your stories, so make them engaging!
✨Tip Number 3
Show off your communication skills! During the interview, be clear and concise in your answers. Remember, as a Claims Handler, you'll need to keep customers informed, so demonstrating your ability to communicate effectively is key.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Claims Handler in Borehamwood
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Claims Handler role. Highlight your experience in claims environments and any relevant skills that match what we're looking for, like attention to detail and excellent communication.
Showcase Your Customer Service Skills: Since delivering excellent customer service is key for us, share examples of how you've gone above and beyond for customers in previous roles. This will show us you're passionate about helping others!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We want to see your personality shine through, so don’t be afraid to let us know who you are!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Brown & Brown Insurance
✨Know Your Claims Stuff
Make sure you brush up on your knowledge of claims processes and the property sector. Familiarise yourself with common terms and procedures, as this will show that you're serious about the role and can hit the ground running.
✨Show Off Your Communication Skills
Since you'll be the first point of contact for customers, practice articulating your thoughts clearly. Consider doing mock interviews with a friend to refine your responses and ensure you can convey information effectively.
✨Demonstrate Attention to Detail
Prepare examples from your past work where your attention to detail made a difference. Whether it was catching an error or ensuring a claim was processed correctly, these stories will highlight your suitability for the role.
✨Be a Team Player
Think of instances where you've successfully collaborated with others. HFIS Limited values teamwork, so be ready to discuss how you build relationships and support your colleagues in achieving common goals.
