At a Glance
- Tasks: Manage insurance contracts, provide client support, and assist with new business enquiries.
- Company: Join a leading global insurance brokerage with a strong team culture.
- Benefits: Negotiable salary, 25 days holiday, pension, and professional development support.
- Other info: Diverse team with a commitment to integrity and community.
- Why this job: Make a real impact in a collaborative environment while growing your career.
- Qualifications: Experience in insurance, strong customer service skills, and effective communication.
The predicted salary is between 30000 - 40000 € per year.
Locations: Ipswich, England, United Kingdom
Time type: Full time
Posted on: Posted 3 Days Ago
Job requisition id: R26_0000001468
Overview:
We are currently looking for an experienced commercial insurance Account Handler to join the welcoming and professional team in Ipswich. The role of the Handler is an important sales and advisory position which involves offering and renewing contracts of insurance, either stand alone or as part of a portfolio, to clients within the business division. As Handler you will manage an existing book of business but will also be expected to assist with new enquiries to expand the Company’s client base and assist with achievement of the company’s new business targets. As an Account Handler you will need to deliver effective, quality advice and efficient customer service combined with a commitment to own professional development. Key will be an ability for you to work cooperatively and efficiently with all colleagues both within the Broking and Service areas to ensure effective achievement of overall objectives.
The day to day:
- Providing administrative support and servicing clients for designated Account Executives or Small Business Unit (SBU) as required in a professional, timely and efficient manner - handling quotations, new business, mid-term amendments and renewals.
- To provide excellent service to clients making sure that Treating Customers Fairly (TCF) is paramount in all dealings with customers.
- To provide customers/clients with appropriate insurance cover and advice whilst maintaining competitive premiums.
- Advising insurers in respect of all new business, amendments and renewal transactions.
- Communicating with clients and ensuring that they are fully aware of the cover provided and any gaps in cover or significant terms, conditions or exclusions.
- Liaising with clients/premium credit providers on failed instalment cases.
- Ensuring that any formal complaints or potential formal complaints are referred immediately to the Compliance Officer or a Director.
- Assist the claims department in respect of cover operative and other technical matters.
- Liaise with the claims department as required to verify loss experience at each renewal.
What’s on offer:
- A negotiable basic salary + all the normal benefits (25 days holiday + Bank Holidays, Pension, Death in Service etc.)
- Access to both Flexible benefits and our annual share save scheme (15% discount on BRO shares (post probation).
- Full support for your professional development (including fully funded qualifications).
Your Experience:
- General insurance experience either broking or underwriting.
- Ability to handle new business enquiries, renewals and mid term adjustments of insurance policies.
- Good customer service and negotiation skills.
- Effective planning, administration and organisational skills.
- Ability to work calmly under pressure.
- Excellent oral and written communication skills with the ability to professionally represent the Company.
- Ability to build successful, mutually beneficial business relationships with all stakeholders, i.e. prospects / clients / insurers / colleagues.
We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.
Founded in 1939 as a small, two-partner firm, Brown & Brown (NYSE: BRO) and our team of companies have grown into one of the world’s largest insurance brokerages while staying true to our foundation of trust, resilience and delivering results. With a team that is as connected locally as it is globally, our high-performing, highly collaborative team delivers innovative risk and insurance solutions.
We look for individuals who embrace our culture, thrive in a collaborative environment, are driven to grow and succeed and are committed to always doing what is right. With a unique culture built on integrity, superior capabilities and grit, we value teamwork, trust and courage. We think of ourselves as a team, so we have teammates—not employees, and leaders—not managers. Everything we do is about the greater “WE”—never “me.” While diverse in abilities and experience, we are all connected through our core values, a commitment to our local communities and a shared mission—always doing what is best for our customers.
Account Handler in Suffolk employer: Brown & Brown, Inc.
At Brown & Brown, we pride ourselves on fostering a collaborative and inclusive work environment in Ipswich, where every team member is valued as a vital contributor to our success. With a strong commitment to professional development, we offer fully funded qualifications and a range of flexible benefits, ensuring that our Account Handlers not only thrive in their roles but also grow alongside the company. Join us to be part of a dynamic team that prioritises integrity, teamwork, and delivering exceptional service to our clients.
StudySmarter Expert Advice🤫
We think this is how you could land Account Handler in Suffolk
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry, attend local events, and don’t be shy about asking for introductions. The more people you know, the better your chances of landing that Account Handler role.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with yours. This will help you show them that you're not just a fit for the role, but for the team too!
✨Tip Number 3
Practice your pitch! Be ready to explain your experience in handling insurance policies and how you can contribute to their goals. A confident and clear presentation can make all the difference.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Account Handler in Suffolk
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Account Handler role. Highlight your relevant experience in commercial insurance and how it aligns with our company values. We want to see how you can contribute to our team!
Showcase Your Skills:Don’t forget to emphasise your customer service and negotiation skills. We’re looking for someone who can build strong relationships with clients and colleagues alike, so let us know how you’ve done this in the past!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use professional language but don’t be afraid to let your personality shine through. We appreciate authenticity and want to get to know the real you!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Brown & Brown, Inc.
✨Know Your Stuff
Make sure you brush up on your commercial insurance knowledge. Understand the basics of policies, renewals, and what makes a good client relationship. This will help you answer questions confidently and show that you're serious about the role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond for a client or resolved a tricky situation. This is key for an Account Handler, so make it shine!
✨Practice Your Communication
Since you'll be liaising with clients and insurers, practice articulating your thoughts clearly and professionally. You might even want to do a mock interview with a friend to get comfortable with your delivery and ensure you come across as approachable and knowledgeable.
✨Embrace Teamwork
Be ready to discuss how you work within a team. The company values collaboration, so think of examples where you've successfully worked with others to achieve a common goal. Highlighting your ability to build relationships will resonate well with the interviewers.
