At a Glance
- Tasks: Lead a dynamic Sales Support Team and ensure top-notch client service.
- Company: Join a leading insurance brokerage with a culture of collaboration and integrity.
- Benefits: Negotiable salary, professional development, and a supportive work environment.
- Other info: Opportunity for career growth in a diverse and inclusive team.
- Why this job: Make a real impact by supporting sales teams and enhancing client experiences.
- Qualifications: Experience in sales support and strong leadership skills required.
The predicted salary is between 30000 - 40000 € per year.
Location: Bournemouth
Salary: Negotiable
The Sales Support Team Leader is responsible for the day-to-day leadership, performance and quality management of a Sales Support Team, ensuring the delivery of a first-class administrative and client support service to the sales function. Reporting to the Operations Manager, this role combines hands-on technical expertise with people leadership, workload management, and quality assurance, acting as a key operational bridge between front-line delivery and operational management.
The role requires close collaboration with consultants, insurers, internal stakeholders, the Operations Manager and Operations Director to ensure that all sales support activity is delivered accurately, compliantly and in line with agreed service standards, operational KPIs and FCA regulatory requirements. A Team Leader will also maintain a small client portfolio to support our sales teams in delivering a professional client service and the administration of products across our commercial and/or consumer health, protection and wellbeing insurance ranges and/or workplace pension offering.
Key Responsibilities & Accountabilities- Leadership & People Management
- Provide day-to-day leadership and supervision of the Sales Support Team, ensuring tasks are allocated effectively and deadlines are met.
- Act as line manager for Sales Support Administrators, including regular 1:1s, performance feedback and absence management.
- Coach, train and mentor team members, supporting their ongoing development and progression.
- Deputise for the Operations Manager where required on Sales Support–related matters.
- Act as a positive role model, promoting professional standards, collaboration and accountability.
- Operational Delivery & Quality Management
- Oversee the accurate and timely processing of new business, renewals and mid-term adjustments across applicable product lines.
- Implement and maintain peer review and quality assurance checks, addressing errors, trends and training needs.
- Monitor team workloads, capacity and productivity, escalating risks or resource pressures as appropriate.
- Support the Operations Manager with the monitoring of operational KPIs, SLAs and service standards.
- Client, Consultant & Stakeholder Support
- Act as the primary escalation point for complex or sensitive sales support queries from Consultants, Clients and Insurers.
- Maintain strong working relationships with internal and external stakeholders to ensure smooth service delivery.
- Represent the Sales Support function professionally at meetings and internal forums when required.
- Compliance, Controls & Best Practice
- Ensure all activity complies with FCA regulations, Treating Customers Fairly principles and internal policies.
- Handle customer and business data in accordance with GDPR and data protection requirements.
- Identify process improvements and efficiencies and work with the Operations Manager to implement best practice.
- Support the development and embedding of documented procedures and training materials.
- General Responsibilities
- Maintain a safe and organized working environment.
- Undertake any other reasonable duties as requested by the Operations Manager, Directors or senior leadership team.
- Proven experience in a senior sales support or team supervisory role.
- Health insurance experience.
- Strong operational knowledge of at least 1 product area with a commitment to develop knowledge in additional product areas.
- Demonstrable leadership, coaching and people management skills.
- Excellent organizational skills with the ability to manage competing priorities.
- High levels of accuracy and attention to detail.
- Confident communicator with strong written and verbal skills.
- Proactive problem solver with the ability to identify and implement improvements.
- Ability to work under pressure while maintaining service quality.
- Strong working knowledge of company systems, CRM platforms and Microsoft Office.
- Sales Support Team performance and day-to-day delivery.
- Quality assurance and workload management within Sales Support.
- Company laptop and associated equipment.
- Educated to GCSE standard or equivalent, including passes in Mathematics and English.
- Attained or a willingness to study for relevant professional qualifications.
For more information please apply online or contact Dan Hurley.
We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.
Sales Support Leader employer: Brown & Brown, Inc.
At Brown & Brown, we pride ourselves on fostering a collaborative and meritocratic work environment in Bournemouth, where self-starters are rewarded for their commitment to excellence. Our Sales Support Leader role not only offers competitive salary options but also provides ample opportunities for professional growth through coaching and mentoring, ensuring that our team members thrive in their careers while delivering exceptional service to our clients. Join us to be part of a diverse team that values integrity, teamwork, and community engagement, making a meaningful impact in the insurance industry.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Support Leader
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Sales Support Leader role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with yours. This will help you show that you're not just a fit for the role, but for the team too!
✨Tip Number 3
Practice your responses to common interview questions. Think about your leadership style and how you've managed teams in the past. Being able to share specific examples will make you stand out as a candidate.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in joining our team at StudySmarter!
We think you need these skills to ace Sales Support Leader
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Sales Support Leader role. Highlight your leadership experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Showcase Your Experience:Don’t just list your previous jobs; explain how your past roles have prepared you for this position. Focus on your sales support experience and any achievements that demonstrate your ability to lead a team effectively.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Brown & Brown, Inc.
✨Know Your Stuff
Make sure you brush up on your knowledge of health insurance and the specific products relevant to the role. Being able to discuss these confidently will show that you're not just a good fit for the team, but also that you understand the industry.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or managed projects. Highlight how you coached or mentored others, as this is crucial for the Sales Support Leader role.
✨Be Ready for Scenario Questions
Expect questions that ask how you'd handle complex sales support queries or manage team workloads under pressure. Think through potential scenarios in advance so you can respond with clear, structured answers.
✨Demonstrate Your Problem-Solving Ability
Think of instances where you've identified process improvements or resolved issues effectively. Be prepared to discuss these examples, as they will illustrate your proactive approach and commitment to quality service.
