Project Manager

Remote type: Hybrid Working

Locations: London, England, United Kingdom

Time type: Full time

Posted on: Posted 3 Days Ago

Time left to apply: End Date: May 28, 2026 (24 days left to apply)

Job requisition id: R26_0000001025

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

We’re looking for a proactive and hands‐on project manager to partner closely with our Senior Operations Manager. In this role, you’ll lead a variety of business‐critical transformation projects—primarily using waterfall methodology—while also overseeing key operational activities that keep our function running smoothly. This is a great opportunity for someone who enjoys taking ownership, shaping change, and making a visible impact across the business.

• Translate business strategy into clear and actionable project delivery plans.
• Manage and align dependencies across multiple project workstreams to ensure cohesive delivery.
• Identify and remove blockers that prevent teams from achieving their objectives.
• Ensure consistent delivery of high quality products that meet business expectations.
• Implement and maintain metrics and reporting to track project progress and team performance.
• Monitor project budgets and track realisation of expected benefits.
• Proactively identify, assess and mitigate project risks and issues.
• Collaborate with external partners and vendors to manage project interfaces, dependencies and deliverables.
• Build strong relationships with stakeholders and support Governance Committees including preparation of packs and updates.
• Champion a culture of continuous improvement across teams and processes.

• Ensure operations run smoothly by maintaining service levels, productivity and quality targets.
• Monitor workflow performance across teams, identifying and remediating any bottlenecks to maintain operational efficiency.
• Act as primary contact for operational issues, resolving problems quickly and effectively.
• Ensure adherence to group policies & standards and devise and embed compliant operational procedures.
• Foster effective collaboration and communication across all teams and departments.
• Support resource planning and capacity management to ensure teams are appropriately staffed and aligned to priorities.
• Use operational and delivery data to provide managerial insights and recommendations.
• Proactively support any strategic or operational initiatives as required to meet business needs.

• Extensive experience as a Project or Operations Manager in London Market Insurance.
• Relevant project management certification.
• Strong leadership, communication and people skills.
• Able to juggle multiple projects and priorities.
• Excellent problem-solving skills.
• Ability to work independently in a fast paced environment.
• Experience with senior stakeholders, project reporting and presentations.
• Adaptable and exhibits a proactive, hands-on approach across diverse tasks and responsibilities.

• A negotiable basic salary and all the normal benefits you’d expect (Holiday, company pension etc.)
• A collaborative, open and honest environment that is designed to deliver the best outcomes to our clients and staff.
• A flexible working methodology to enable you to be where you need to be, if you don’t need to be in an office then don’t, if you want to be in an office your welcome to use one.
• An environment built around supporting and developing our staff with funding available for relevant professional qualifications.

We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.

Founded in 1939 as a small, two-partner firm, Brown & Brown (NYSE: BRO) and our team of companies have grown into one of the world’s largest insurance brokerages while staying true to our foundation of trust, resilience and delivering results. With a team that is as connected locally as it is globally, our high-performing, highly collaborative team delivers innovative risk and insurance solutions.

We look for individuals who embrace our culture, thrive in a collaborative environment, are driven to grow and succeed and are committed to always doing what is right. With a unique culture built on integrity, superior capabilities and grit, we value teamwork, trust and courage. We think of ourselves as a team, so we have teammates—not employees, and leaders—not managers. Everything we do is about the greater “WE”—never “me.” While diverse in abilities and experience, we are all connected through our core values, a commitment to our local communities and a shared mission—always doing what is best for our customers.