At a Glance
- Tasks: Join a proactive team to manage and grow commercial insurance accounts.
- Company: A leading insurance firm with a focus on customer satisfaction and career growth.
- Benefits: Negotiable salary, 25 days holiday, pension, and professional development support.
- Other info: Diverse team culture with opportunities for mentorship and training.
- Why this job: Make a real impact in a supportive environment while advancing your career.
- Qualifications: Experience in commercial insurance broking and strong communication skills.
The predicted salary is between 40000 - 50000 € per year.
Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.
Overview
We are currently looking for a Senior Commercial Account Handler / Broking Manager to join our professional and welcoming team in Newcastle Upon Tyne. We offer high quality, specialist products to Personal and Commercial clients throughout the UK. We have sustained one of the highest customer satisfaction and retention rates within the industry by focusing on the precise needs of our clients. You will be joining a busy, proactive team of brokers who specialise in Commercial Insurance. This is the perfect role for someone with previous experience in either a commercial/corporate broker or insurance company looking to develop their commercial insurance skills and their career. Working alongside like-minded and experienced insurance brokers this is a long term opportunity with a ‘forever company’ that will provide career progression and security.
Day to day
- Working alongside Account Executives to retain and generate new business, in line with or in excess of, company targets
- Obtaining new business/renewal terms, negotiating and closing with Insurers
- Create documents for new customers, along with any mid-term adjustments and renewals information too.
- Ensure all customer details are recorded accurately and entered onto system in a timely fashion
- Checking policy documents, covers, endorsements etc. to ensure that they are correct and in line with the customer’s needs.
- Attending customer meetings and preparing meeting minutes
- Working on all aspects of account management and service delivery to customers, ensuring customers’ needs are identified and met in line with agreed service standards
- Manage all day-to-day queries, renewals, amendments and mid-term adjustments
- Build and maintain relationships with customers, prospects, teams and insurers to provide best in class service and drive growth
- Sharing ideas to develop our proposition at a senior level and impact change across junior members of the team
- Mentoring less experienced colleagues to develop and drive high standards
- Opportunities to provide training sessions to junior team members in conjunction with training team
- Maintaining day to day Compliance procedures for FCA Regulation
- Maintain a detailed understanding of changing market condition and understands and complies with all compliance, professional and transparency standards to better serve clients
- Incoming and outbound call handling - new and existing customers
What’s on offer
- A negotiable basic salary + all the normal benefits (25 days holiday + Bank Holidays, Pension, Death in Service etc.)
- Access to both Flexible benefits and our annual share save scheme (15% discount on BRO shares (post probation).
- Full support for your professional development (including fully funded qualifications)
Your Experience
- Commercial Insurance Broking experience
- Managerial/Team Leadership skills desirable
- Negotiation skills
- Effective communication - both written and verbal
- Ability to work alone and as part of a team
- High attention to detail
- Form and develop strong insurer and client relationships
- High level customer service skills
- Time management and organisational skills
- Analytical and problem solving skills
We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.
Senior Account Handler in Newcastle upon Tyne employer: Brown & Brown, Inc.
Join a dynamic and supportive team in Newcastle Upon Tyne, where our meritocratic culture empowers self-starters and prioritises customer satisfaction. As a Senior Account Handler, you will benefit from a competitive salary, comprehensive benefits including 25 days holiday, and opportunities for professional development through fully funded qualifications. Our commitment to employee growth and a collaborative work environment makes us an exceptional employer for those seeking a rewarding career in commercial insurance.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Account Handler in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry, especially those who might know about opportunities at companies like the one you're eyeing. A friendly chat can sometimes lead to a referral, which is golden!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services, and think about how your experience aligns with their needs. This will help you stand out as someone who’s genuinely interested in joining their team.
✨Tip Number 3
Practice your pitch! Be ready to explain how your background in commercial insurance makes you the perfect fit for the Senior Account Handler role. Highlight your negotiation skills and customer service experience to show you can drive growth.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Senior Account Handler in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Account Handler role. Highlight your relevant experience in commercial insurance and any managerial skills you have. We want to see how your background aligns with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how you can contribute to our team. Be genuine and let your personality come through – we love that!
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you’ve driven growth or improved customer satisfaction in previous roles. We’re all about results here at StudySmarter!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Brown & Brown, Inc.
✨Know Your Stuff
Make sure you brush up on your commercial insurance knowledge. Understand the products and services offered by the company, as well as current market trends. This will not only help you answer questions confidently but also show that you're genuinely interested in the role.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your skills in account management, negotiation, and customer service. Use the STAR method (Situation, Task, Action, Result) to structure your responses, making it easier for the interviewer to see how you can add value.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, company culture, and growth opportunities. This shows that you’re not just looking for any job, but that you’re keen on finding the right fit for both you and the company.
✨Demonstrate Team Spirit
Since the role involves mentoring and working closely with others, be ready to discuss how you’ve successfully collaborated in teams before. Highlight your leadership skills and how you’ve helped develop less experienced colleagues, as this aligns perfectly with the company’s values.
