Senior Cloud Engineer in London

The Senior Cloud Engineer is responsible for the day‐to‐day operation, support, and optimisation of cloud technologies that enable productivity and collaboration across the business. This role works closely with infrastructure teams, profit centres, the service desk, and Level 2 Microsoft 365 support partners to ensure a stable and efficient cloud environment.

As a subject matter expert, the Senior Cloud Engineer will contribute to a wide range of initiatives aligned to the enterprise workplace and collaboration roadmap. The role provides technical guidance in planning, designing, and implementing new solutions while maintaining the stability and integrity of existing systems. This position operates under the direction of senior leadership and reports directly to the M365 Cloud Services Manager.

The day to day:

• Troubleshoot Level 3 incident tickets via ServiceNow.
• Manage aspects of Microsoft 365 products and Azure AD including Exchange, SharePoint, OneDrive, MFA, SSO, and related technologies.
• Subject Matter Expert (SME) for administering and troubleshooting Exchange Online.
• Analyse technical needs, document requirements, and assist in the design of technical solutions for Microsoft 365.
• Provide monthly metrics for cloud operations.
• Evaluate, test, and install critical updates on a regular basis.
• Integrate solutions into existing infrastructure, consult on development projects, help deploy solutions that meet business and technical requirements.
• Review current technologies, tools, and services and make recommendations for their use based on security/compliance, financial, and operational criteria.
• Provide troubleshooting steps and operational documentation for support teams.
• Contribute to providing audit proof of operations when needed.
• Assist with cyber security investigations when needed.

About you:

• Excellent interpersonal skills to effectively interact and communicate throughout the organisation with individuals of varying technical knowledge.
• Strong working experience with Microsoft 365 including SharePoint, OneDrive, Teams, conditional access, Multi-factor Authentication, and Azure Active Directory.
• Experience with mergers & acquisitions with an emphasis on workplace and collaboration technologies.
• Strong working experience implementing, troubleshooting, and migrating to Microsoft 365; primarily Exchange Online, SharePoint Online and Teams.
• Experience with cloud-based services in Azure.
• Ability to lead a project or task when instructed to design, implement, and deliver enterprise solutions.
• Follow team procedures, identify gaps, and resolve effectively to continuously improve working practices.
• Provide technical overview to team members when required; ensure operational standards are adhered to.
• Always demonstrate and deliver excellent customer service to all clients.
• Intermediate to advanced scripting skill such as PowerShell.

Required:

• Extensive experience with M365 cloud engineering and is considered a subject matter expert in Microsoft 365 messaging including Teams.
• A passion for customer service and excellent execution.
• Excellent problem solving and troubleshooting skills.
• Available for occasional travel up to 25%.

Preferred:

• Bachelor's or master's degree in information systems, computer science, business administration or related field.
• Microsoft Certifications.

The rewards:

• A negotiable basic salary and all the normal benefits you’d expect (Holiday, company pension etc.).
• A collaborative, open and honest environment that is designed to deliver the best outcomes to our clients and staff.
• A flexible working methodology to enable you to be where you need to be, if you don’t need to be in an office then don’t, if you want to be in an office you're welcome to use one.
• An environment built around supporting and developing our staff with funding available for relevant professional development.

We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.

Founded in 1939 as a small, two-partner firm, Brown & Brown (NYSE: BRO) and our team of companies have grown into one of the world’s largest insurance brokerages while staying true to our foundation of trust, resilience and delivering results. With a team that is as connected locally as it is globally, our high-performing, highly collaborative team delivers innovative risk and insurance solutions.

We look for individuals who embrace our culture, thrive in a collaborative environment, are driven to grow and succeed and are committed to always doing what is right. With a unique culture built on integrity, superior capabilities and grit, we value teamwork, trust and courage. We think of ourselves as a team, so we have teammates—not employees, and leaders—not managers. Everything we do is about the greater “WE”—never “me.” While diverse in abilities and experience, we are all connected through our core values, a commitment to our local communities and a shared mission—always doing what is best for our customers.